Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

CHANGING THE SIM ONLY CONTRACT

HI

Extra charge

Hello theres an extra charge of £3 on my account but it doesn’t show what it is. Please can you tell me

Ĺeft EE and negative impact score on credit file

Hi EE,My account was completely up to date when I ended my contract...but I have recieved advanced notice of a missed payment even though my account balance is zero...please amend this ASAP.

Resolved! PLEASE close my contract

PLEASE close my contact

My bill

I’ve paid my bill by postal order but I don’t know if you have received it yet because it’s saying my bill is still overdue. I sent you a bill for £55 on 13 December but because of postal workers strike action my bill might be delayed due to that. So...

Resolved! Upgrade

Hi I have just upgraded my ipad to an iPad Pro. When will my other iPad contract show that its ended.at the moment on my eye account it’s showing I have 3 devices.my phone , my old iPad, and my new iPad Pro.

My contract

Hi, when does my contract expire?

Resolved! I want to purchase Beats Fit Pro

I would like to purchase Beats Fit Pro earbud but I want to spread the cost over 11 months as part of my EE pay monthly contract.Any help please as to how to go about it.?

Store upgrade cancellations

I upgraded just before xmas in store,the phones signal was rubbish so after much debate with the store the manager got authorisation to “revert”the upgrade as I didn’t want the same handset.after sorting it out for me they then told me it would be a ...

First bill with sim only

Just got sim only today want £64 first bill was £14 with nothing up front (help)