Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Discount not applied

Hi,I have had my phone several months and was told my 20% discount would start automatically but it still hasn't! Please could this be checked and could be back paid from the start of my contract.Thanks,Nicola

Payment Plan Upgrades

So I went on a payment plan as I was out of work for 5 whole months (used to work in EE Retail), am I still able to upgrade my device assuming I have no outstanding balance?

Query on phone Bill

I spoke to one of your colleagues on the phone on Wednesday 24 August querying my bill he said that he would need to request the phone conversation which would take 72 hrs so scheduled a callback for Sunday 28 August at 2pm gave him until after 3pm s...

Contract

When looking at a new contract, in the essentials plan under usage it says ‘ loads of texts and calls’ what does loads actually mean? As the smart plan states ‘unlimited’ for calls and texts

My bill

Hi can I pay my phone bill on the 16th of September please

Final Bill

I’ve just had a huge final bill, months after leaving EE! Why would I have this when I paid my final bill months ago?

My account is saying iam the account user and not the account holder

My contract

Hi, Ive changed my contract into my name and asked to renew the contract deal I have. But he has put me on a data only contract by mistake and now I carnt make or receive phone calls. So I can't ring up to correct it. Can someone please help with thi...

Complaint

Why am i getting to be overcharged this month?

Upgrade

I upgrade my phone and needed to send a phone back I posted it out before I got the delivery bag to send it back as I was worried I had gone over my 14days, I got an email just after I sent it to say they was sending me a returns bag, now am worried ...