22-05-2023 09:05 AM
Hi as part of new contract I’ve sent my previous phone. I’ve received a mg today that this will now be cancelled as EE have not received my phone. I have the post office receipt and confirmation it was received by EE last week. Why am I receiving these messages?
22-05-2023 11:43 AM
Hello @Shivkav ,
Welcome to the community,
This is not customer service, but a public forum, so no access to accounts here. You will have to ring customer service and speak to them, as they can take a look for you.