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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60858 Views
  • 69 replies
  • 14 Helpful

Over charging

EE when signing my contract gave me a discount as I am a NHS employee. Now the bills are arriving they gave taken away the discount. Is anyone else having this happen to them. How can we advertise this wider?

Merge accounts

I recently opened a new account, thinking that I would be able to close the old one whilst retaining the old number with the new account. This has proved to be very difficult - in fact, impossible. Is there any way of transferring old numbers to new ...

Resolved! Sim upgrade

Hi , I'm out off contract,  can i upgrade to a sim only deal n keep my old number ????

Mandxx by • Explorer
  • 727 Views
  • 3 replies
  • 4 Helpful

Resolved! First bill

I recently started contract on 7/2/23 and they are asking for £15 on 15/2/23 is this right as also i have to pay on 7/3/23 ive not even been with contract a month yet.

buying samsung s23 ultra from samsung

i currently have a samsung s21 ultra on a contract with EE that has ended few months ago, i was thinking of upgrading to a s23 ultra and trading in my s21 ultra. am i better of buying the s23 ultra from samsung where i get £410 discount for trading i...

Beeyw by • Investigator
  • 886 Views
  • 8 replies
  • 0 Helpful

Plan upgrade not showing in app

Hi, I upgraded my plan on 3rd Feb and had expected my plan details on the app etc to be updated by now? Concerned if its gone through OK as I don't want a further big bill on the next cycle. Thanks.

Phone broke

Hiya my daughter has broke her and I’d like to no what cover I have and how I get it renewed or fixed thank s me henry

URGENT SITUATION

Hi,I have paid my bill but still my service has been suspended, could you please help me about urgently.  

Upgrade anytime smart plan

Hi I was wondering if I can still upgrade my phone when I'm within the 100 days of my contract ending without paying the early upgrade fee even though I'm on a upgrade anytime smart plan as I no longer have the old device.

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