Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59578 Views
  • 69 replies
  • 14 Helpful

Fitbit

I’m struggling to prove that I upgraded to get the free Fitbit and on my account i upgraded to the google pixel 6a but on my plan it’s an old iphone in my plan so nothing to show in my account would my delivery note be enough 

Re: Praise for technical support.

Hi, I have just joined EE a week ago and did buy a phone from them and I would rather pay for it now rather than by direct debit so how do I go about doing so I can't seem to get to talk to anyone as it is all automated. I only hope you can help.    ...

Vic521 by Visitor
  • 311 Views
  • 1 replies
  • 0 Helpful

Contract

Can anyone tell me how I can get a copy of my Contract terms and conditions. Thanks

WillW78 by Investigator
  • 445 Views
  • 1 replies
  • 3 Helpful

Resolved! Emojis as contacts

Hi guys. As seen in the picture attached I have added some emojis to some of my contacts, can anyone confirm this will not incur any extra charges?Thanks

295e088a-76c7-42eb-9914-27b90a40160e.jfif

Insurance

My phones screen is broken and i have an insurance on it .Due to my busy schedule can i send someone to the near by Samsung shop to fix on my behalf?

Mobile app and browsers not letting me upgrade/shop

Hello!I have been eligible for an upgrade since April 2022. However, every time I have tried to look at deals and phones to upgrade, the website never works. I am unable to click on the 'upgrade' button to see the phones, and whilst I am able to go o...

bxbe by Explorer
  • 395 Views
  • 1 replies
  • 0 Helpful