Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Close account

Hi,I haven’t been able to use my phone for the past 12 months as you can see from the usage. How much would it cost to close my account?

Card billing address

Hello! I tried to pay my monthly payment GB with my Chilean Bank Account (Santander Bank) but when I tried to add 'Chile' it does not appears. What should I do? thank you

Price plan error

Hi I’m new here I have a question, how long does it take to have a complaint looked into please?

Monthly payments

Hi I re-signed a contract with you and you said it was £77 per month and my direct debit is £115 why

Contract

Hi need to cancel my contract

Bills problem.

Hi

Upgrade

I need iphone 14pro max because My phone was damaged.please i need mobile.and i am regularly paying my bills. So please dee my paying history.

Hi

Hello thereAm just want to ask how to check my details contrat on EE

Bill is wrong amount

My contract is 9.99 a month yes ?

Bills - d'loaded Sept; Oct; Nov:2022 but cannot d'load Jun; Jul; Aug:2022

I tried this on my Macbook, running Safari. Unfortunately, after the second download hitting the download button did not start the next download.At one stage, a message popped up advising, '....we are working on the problem..... I logged out and back...