Not receiving previous phone

Shivkav
Visitor

‎22-05-2023 09:05 AM

Hi as part of new contract I’ve sent my previous phone. I’ve received a mg today that this will now be cancelled as EE have not received my phone. I have the post office receipt and confirmation it was received by EE last week. Why am I receiving these messages? 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎22-05-2023 11:43 AM

Hello @Shivkav ,

Welcome to the community,

This is not customer service, but a public forum, so no access to accounts here. You will have to ring customer service and speak to them, as they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.