Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can’t afford to pay

So my account went into collections last month. I phoned up to make a promise to pay on the 29/11/22. However I have been in and out of hospital due to depression etc so can’t afford to pay it. Will I be able to make another promise to pay? what will...

Cannot sign into Account

I initially signed up with Orange many years ago, and when they transfered over to EE I could no longer veiw my bill. This has been driving crazy for years. I am told to open another account and then link my old details which I have tried to do. But ...

Double data not showing.

Hi I recontracted both my wife and I sim only deals on Black Friday and my sim is for 250gb and my wife’s for 6gb per month. Currently my account is only showing 125gb and my wife’s is 5gb. I’ve got a line for double data on my order (presumably bein...

Paying final bill

Finished my contract and moved to a new provider but have kept my number. My online account has been closed and I want to pay my final bill. Trying to do it on the same automated service you get directed to no matter what number you try. Obviously do...

suspension

how do i unsuspend my account

This application told me you are not account holder

Hey MY EE APPLICATION TOLD ME YOU ARE NOT A ACCOUNT HOLDER AND THIS IS MY MOBILE NUMBER. BUT I ENTER MY BANK ACCOUNT INFORMATION BUT NOT A COMPLETELY LOGIN SO PLEASE ASS PAE RESOLUTE MY COMPLAINT [Mod edit: Please do not share personal details as ...

I bought a phone bu

Hello I bought a phone from e and I want to do add the phone to my app as I’m paying it monthly

Cancelling contract

Hi. I want to stop my contract. It’s finishing tomorrow

Closing one of my accounts

Hi my contract is coming to an end and I don’t want to renew it

CAN I CHANGE MY PLAN?

Hi, I'm with EE for about 3 weeks no, and I started with a 12 month plan with 125g per month and one smart benefit, but I didn't know if I needed more and now I know I do. I have a 30% discount with my current plan. Can I change to the 12 month plan...