Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! EE Finance and Mobile testing

Has anyone any update on the EE Finance and Mobile testingI have been waiing for it to start since last year and the last contact from them was in May Thanks

Phone bill

Hi my direct debit was taken twice this month is this a mistake that happens often ?

Re: I'm being charged for two contracts!

My wife is having the same issue Has called every night for the last 3 weeks but keeps getting fobbed off. They transfered her to pay as you go now to 'resolve' it but now she can't make calls and is paying for 2 contracts. Always promised a phone ca...

Resolved! Mobile upgrade plan different to purchase

I've just upgraded my phone and just had the confirmation of order through. Its saying plan is £49 a month but when I did the upgrade it was £35 due to the trade in £14 discount, and I have the email to prove that. Why has it suddenly changed to £49 ...

New contract

Hi ive just got a new contract. Ive swapped to pay as you go to pay monthly with the same number. I have my new phone with the new sim. Ive activated the new sim but still dont have any calls text etc and asking me to top up. When does my monthly con...

contract ending query

Hi my contract ends next month. Can you tell me if my account will automatically close when I port my number elsewhere after the end date of my contract or do I need to contact EE?

Paying for a phone I never recieved

Paying for a phone I never received. EE says its back in the warehouse but my my plan is still showing the new one and should have been reverted back to the original sim only contract.Spoke to billing and upgrades, they say I need to speak to returns...

Contract discount only showing for 1 month?

Good afternoon, I've not long spoken with a really helpful telephone operator who renewed my broadband and phone, and got me a great deal for it. However, I'm looking through the email now and the discount has been broken into 3 aspects, two of whic...

Bill Query

Monthly charges Plan4GEE HR 1m Unltd £50 Bill £70.00 If we have selected to pay £50 per month for unlimited data, why are we being charged £70 per month? I cannot see how/why we are paying an extra £20 per month! The above IS the breakdown of...

Credit not taken. I would like a refund please.

Hi,I recently tried to pay for my bill online which was coming out yesterday. I paid £63.07 which was then added to my credit. I cancelled my standing order, however the standing order was still taken and the £63.07 credit on my account was untouched...