Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Deactivate itemised billing

Just realised itemised billing has been activated in my account. I don’t want itemised billing, how do I turn it off? Many thanks

Do not buy until April. Increases apply THIS March on new contracts.

5 days ago I added a new line to my account for £34.20 a month, for a 24 month contract. I have 5 other lines, so I know all about the CPI increases in March. But I didn't realise on my phone call to the selling agent that the monthly prices we were...

PAYG vs Pay Monthly SIM huge price difference

I've been trying an EE PAYG SIM to test the network coverage before I commit to a contract as I live out in the sticks and mobile coverage is sketchy. I was with O2 which was awful and I'm really happy with the EE signal so I plan on staying.However,...

Several Hard searches on my credit report

I have been an EE customer since July 2021. Last month I noticed that 3 hard searches on behalf of BT were included in my credit report, all of which took place between the 23rd of November and the 25th of November.I have now been informed that for m...

Resolved! Can I temporarily freeze my mobile data plan?

For the last 3 months I havent used data much, so it would've been nice to know if I could have froze my plan for a couple months. Is it possible?

Transfer of ownership due to separation

Hello there, we have a joint contract however my husband and I have recently separated and currently have no contact with each other. I would like to transfer ownership of my phone along with a wifi pebble that we have onto a separate contract. Can t...

Apple Watch Plan - I need an Apple Watch for a Family Member Plan

However this seems impossible to get. Been on the phone for double digit hours now, resetting phones, watches, re-pairing, all of which have nothing to do with the issue. HAve had new numbers assigned, but still no joy and supplied IMEI, esim etc. W...

I was declined a Sim only deal by EE because of low credit score

I wanted to port my number from Three to EE and take up a sim contract but I was declined for low credit score. I am new to the UK and discovered Three is poor in my area. I canceled the Three contract within my cooling off period. Is the poor credit...

Can I downgrade to a cheaper contract?

I am currently living abroad but would like to keep my phone contract active for when I return to the UK. However, I would like to downgrade my monthly payments as I will not be using any of the data or calls, etc. Is this possible?

Resolved! Can I sell my phone that is still under contract

Can I sell my phone that is still under contract. It has around 10 months left with ee