Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Extra Charges

Hi Leanne, I’ve just found extra charges on a forthcoming bill and I can’t find why. Can you help?

BIll

As agreed I have kept up with the agreed payment plan. I'm lost as to why I have been disconnected from the network?

Cancelling a device on contract

Can you cancel a device plan online or do you need to phone them ?

Re: I need to speak to customer service about my biils

Hello

I’ve paid my bill but app shows no change

I’ve paid my bill, the payment has shown up/been paid from my bank account but not showing up on the EE app. Keeps saying I haven’t paid my bill.

Resolved! EE and Virgin Money

I've just opened a Virgin Monet bank account (administered by Clydesdale bank) and as I don't want to close my other account I'm moving some DD over to VM. However, when I try I get a message saying unable to make the change.I have managed to move a ...

Wrongly charged and frustrated?

This is a little complicated apparently so i'll try to be brief. At the end of september:- I added a Samsung Galaxy S8 Ultra Tablet to my account. I was told that night by a family member that it was £53 a month elsewhere (i was paying £72) - I calle...

Resolved! Early upgrade

Hello my name is Wayne I’m new here how do I find out how much my contract is to pay off and upgrade early

Billing

I have had a message saying my bill has not been paid and that it is over £150 when I made a payment last month for over £100 can you please explain why this is

Requested for number change but changed the wrong number.

I requested to change one of my numbers on the account, but the Advisor updated my main number instead of the one i wanted to change.How to get my number back ? Its really important.