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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60724 Views
  • 69 replies
  • 14 Helpful

Increase in monthly charge

Increase in monthly amount to more than£30 when I have my own phone and only need EE SIM. I’ve been a customer for many years. Seems unfair and now thinking if changing my provider. 

Bill payment

I have a direct debit setup on my account. However, I changed it recently, and I am not sure of the account that was going to be debited, so I made I payment. The estimated amount is 71 pounds but I made 72. Will I still be directly debited? 

Contract

Dear sir / Madam I'm interested in having a Samsung s23 ultra I'd like to change my number aswell please. What's the best offer you've got for myself and I'm a carer and got a code  

Bills

Hi I just upgraded my plan and just received the new phone today. My current old plan is billed and deducted from me every 4th of the month. My new plan now is every 27th of the month. My question is, will I be billed twice this month?

Aa104 by • Explorer
  • 313 Views
  • 1 replies
  • 1 Helpful

Bill

Hi my bill was £58 a month up until march last yearCan you tell me why it's so high now please  

Leah0311 by • Visitor
  • 310 Views
  • 1 replies
  • 0 Helpful

New contract

My 24 month contract expired August 2022 and I found a new 24 month contract plan with ee which is much better and cheaper. Will my old plan automatically be cancelled once I receive my new sim card? Thank you

Meishah1 by • Visitor
  • 394 Views
  • 2 replies
  • 1 Helpful

"Brought Forward" Bill Charges.

I recently contacted yourselves via a telephone conversation about my previous bill, and was told that with my £40 payment on January 6th, that i would have the remaining balance removed, upon checking my bill for Feb 6th, i can see there is a balanc...

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