Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Our local experts are now just a click or call away

How do I get to talk to customer service without waiting on the phone for 30 minutes then you hang up

Cancelling my contract

Good evening.I have tried calling but they have suggested to contact through this due to high levels of calls. How do I find out how much I have left to pay for my contract? For example will I be charged to leave? I have been told I can upgrade so I ...

Bill payment

After viewing my bill I clicked the option to make a payment as I usually do. This time I received notification that I had successfully logged out ,this was repeated several times . I tried clearing cache and data and logged back in again . Is anyon...

Can I swap one smart benefit for another in the middle of a contract?

As the subject states, I'd like to know whether I can, for example, have the Roam Further Pass active for a month and then change it for a different smart benefit when I would no longer be able to take advantage of it. Thanks.

Resolved! i've moved abroad, how do i cancel my ee contract?

i've moved to the US so need to end my EE contract as need to get a local sim. how do i do this without calling 150 (doesn't work when calling from the US) and also trying to call EE direct costing a fortune when i'm on hold for over 20 minutes

I HAVE A DEBT WITH EE, I WANT TO PAY IT

How do I pay a debt I owe you?

Unlimited data

My account is for unlimited data through a sim card I have in a home router - when account was opened it was £24 per month which subsequently rose to 326.27 pet month and that was what I was charged )direct debit) each month - suddenly my July bill w...

Contract has ended but cant upgrade

My contact has ended over 10 days ago but when I try to upgrade says that I am not eligible my bill has always been paid and I don’t owe any money on any bills

Cancel Number

HiI would like to cancel my number ending with 213Last 3 months ago tablet got stolen with the number and did inform EE but still getting charged for the number....Can you please cancel the number soon as possible or call me urgently on this matter o...

Re: Upgrade

Had the worst experience I can't upgrade due to a technical fact that I was promised would be sorted by today to then be told it can take upto 7 days to fix. People need to sort things like this at weekend when off from work. EE don't have the staff ...