Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Taken out a new upgraded contract / no BT sport

Really disappointed since learning that my £55 per month new contract upgrade doesn’t even include BT Sport!!!what actual benefits do I get from EE???expensive monthly payments and not really a lot given back, even for loyalty. so disappointed

Resolved! I want to stop my contract and start PAYG

Apple payment method

I have a problem with using my ee phone number as a payment method in Apple Store. System says contact your operator.

Resolved! Please can you reduce my bill each month

Resolved! End contract

Terminate 2nd contract

Dear EE I have been a loyal customer of yours since you operated under the Orange brand, from around 1999. This was under my maiden name should you wish to check! My current account is in my married name and I am on the whole very happy with the se...

App says i can upgrade but wont let me

When I log into the EE App online it will not open up the upgrade box but the App states I can upgrade now

Awful customer service

Just had an appalling experience with customer service. Was looking to pre-order the Samsung S23 Ultra but working out the costs over 2 years, a new EE contract was more expensive than dropping my tariff down to Sim Only and buying the phone outright...

Billing

Hi, I transferred over to EE from BT and only had the phone for two weeks (if that) they have taken a bill payment out my account today but I've also paid BT this month is this normal for EE ?

How to stop payments

How do I stop a payment