Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Chat function issues

I'm just trying to upgrade my husbands phone as his is on its last legs and he urgently needs one for work, no chat function online anymore, trying to use the chat function on the app but none of my messages are sending anymore and I keep getting the...

why cant i get a decent deal loyalty means nothing

have been ee customer since you were orange have never had a good deal from ee am now going to move to ID far better deal less money more data new phone

Resolved! Charge to Bill

I pay for my son's bill as he's still in high sch, my latest bill was £100 more this month and it seems he was buying stuff on his Xbox and charging to his phone bill!!! Is there anyway I can set a cap on my bill pls??? Needless to say he's no longer...

Re: How to live chat with EE team ?

My wife and myself are due to finish our 2year contract with 3 we were trying to see who to go to 1) can you keep your original number2) is there any discounts for working for BT and now openreach

Refund

Hello, I ordered A pixel 6 which I returned after a few days of using less than a week of usage. this was around 9'th of july when will be refunded. in myEE account it says that my account was closed. What could I be doing wrong ? Thanks. PS: I have ...

3 increases since April

Please can someone tell me why my bill has increased three time since April, it’s gone up £5 since April. Not happy

Cancel contract

Hi Trying to cancel mine and my partners contracts that are in my name. Keep trying to ring through and nothing is working. Thanks,Leanne

Resolved! Yet again EE rip off a pensioner

Customer since 2001. This 2nd time rip off is supposed to have been sorted after a long long tele conversation with Chealsea (ee port glasgow) at the weekend. I'm 76 and have a samsung j4 android. I went on to my ee and upgraded to a samsung s22 with...

Re: Our local experts are now just a click or call away

How do I get to talk to customer service without waiting on the phone for 30 minutes then you hang up

Cancelling my contract

Good evening.I have tried calling but they have suggested to contact through this due to high levels of calls. How do I find out how much I have left to pay for my contract? For example will I be charged to leave? I have been told I can upgrade so I ...