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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14556 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25040 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50351 Views
  • 55 replies
  • 13 Helpful

Unhelpful and overcharging me

EE sent out two phones instead of one when I upgraded and have billed me for both plans. They tell me I have to wait for packaging for second phone to be returned but this doesn't arrive (five requests and two compaints have been ignored). I paid the...

Jen8989 by • Visitor
  • 317 Views
  • 1 replies
  • 0 Helpful

Upgrade

I have tried to upgrade my pay as you go sim and got an email with confirmation of order but haven’t heard anything at all and delivery was supposed to be tomoz I tried putting the same upgrade through again and it allowed it so. It’s been done twice...

iPhone 11

Dear Sir/Madam, I have the iPhone 13 and I have 3 iPhones that I’m selling. The iPhone 11, X, 7. I want to take them off my EE account. I also want to allow the iPhones to be unlocked. Thanksxxxxxx xxxxxx [Mod edit: Please do not post personal inform...

Cme08 by • Visitor
  • 329 Views
  • 1 replies
  • 0 Helpful

Upgrade

Hi, please could you advise why it says I am unable to upgrade when my contract end date is 02.07.2022? 

Lou801 by • Visitor
  • 285 Views
  • 2 replies
  • 0 Helpful

Resolved! Direct Debit lack of Funds Tomorrow 24/08/2022

Dear Sir/Madam, Re; Direct Debit lack of Funds Tomorrow 24/08/2022 - Account number XXXXXXXXX. Today I've paid into my account the amount of £90.60 from my Master Card Credit Account this for my August Bill. As I'm letting you know so, please don't g...

MS10 by • Visitor
  • 429 Views
  • 3 replies
  • 8 Helpful

Question

Hi I added my wife to my account yesterday I have received a new sim this morning is this mine or my wife’s 

Overdue Bill

I have paid my overdue pay as you go mobile bill and yet, on my account still say need to pay why? My payment was successful!!!

Meikaella by • Valued Contributor
  • 378 Views
  • 5 replies
  • 5 Helpful

Resolved! Cancelling extra sim

Hi I was wondering if anyone could help, I want to cancel my extra sim that I do not use, I bought a dongle and got 2 sims with it and I don’t want the other one that isn’t being used as it’s £12.50 a month for nothing basically. How can I do this on...

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