Tryinf to trade in

[KellyMarie861]

Hello. I want to upgrade but it says I already have an offer applied to my account when I don't! I wanted to trade in my old phone and get £18 a month off 

[Leanne_T]

Hi @KellyMarie861 

Thanks for coming here. 

Is the plan already discounted? 

Do you have any discounts showing if you add the phone and plan to the basket?

Leanne. 

[KellyMarie861]

Hi Leanne.

It doesn't show any discount I only have a sim only contract! I wanted to upgrade and get a new phone and trade this one in.

Thanks

Kelly 

[Leanne_T]

Hi @KellyMarie861 

I would suggest giving us a call on 150 and the team will help you get this looked into and the order placed 🙂

Leanne.