Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I already Set up my direct debit. So for my first bill how I pay

Upgrade Not Showing

I upgraded online yesterday and got the confirmation email through. However, not had anymore updates since, no dispatch email or anything. My account is still showing me the option to upgrade as well. How will I know if this upgrade has gone through ...

No EU Roaming

Hi I recently had to change my phone quickly due to old one breaking so went into an EE shop, I explained to the sales guy I have been with EE since 2011 and have always had EU roaming free, as I work abroad a lot during the year, I said I wanted my ...

Mis sold tablet

I found out today whilst ending my contract that I have been paying for a tablet for 2 years I didnt even receive. It isn't showing on my app but they are insisting I did have it. They are refusing to give me any money back and the woman along with ...

Out of contract

HiI currently pay about £65 a month for my phone the contract expired in November happy to keep the handset for another 12 months so have seen a sim only deal for £20 if I sign up for this I assume I will only pay £20 a month rather than £65 and then...