Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrading

I am trying to upgrade my phone but it is saying I am not the account holder but when I got my Samsung galaxy s21 I was the account holder. Can anyone help?

Phone Upgrade

I was due an up raged in April 2022, however i didn’t get it upgraded because i didn’t see that i was due an upgrade . My contract started again and it now ends in 2024. I have had this phone for 2 years so far , and now another 2 years has been adde...

Resolved! Anytime upgrade terms

Hi I've only just started my upgrade anytime contract and was wondering if the "choose a plan of the same cost or higher" term still applies at the end of the contract or if that is only if I want to upgrade early So what I'm really asking is, if I w...

Paying for tablet & Wi-Fi mini.

Hi.I took out a SIM only contract after my contract ran out to save money a while back. I was given a free tablet and Wi-Fi mini which at the time I said I didn’t want whilst in shop. I was told it was free. I’ve just seen that I have been laying 12....

Ending contract

I have ended my contract on 6th of October 2022 Why is EE still taking money from my account. I have already requested for EE to stop my contract

Family and Friend 30% discount

My Nephew who was out of contract switched to a simo contract same acc and mobile number, he had Friends and Family discount which I requested for him since he started with EE back in 2014, informed me that the discount has not been applied, could yo...

Upgrade

I was thinking of upgrading to the Samsung s22 ultra 256gb green. I was wondering if I can trade in my old S10 5g and get the 14 a month of the price and how I would claim the 300 cashback or if I am eligible to claim it.

Bill

How do I use my rewards to pay my bill?

Insurance

Hi,im Just enquiring if I get a Samsung laptop on contract from ee provider who do I insure it with ee or with a independent insurance company??

Cancel

Hello, I got a SIM card in 1th NovemberAnd I signed a one-year contractUnfortunately, I was working at that timeBut it's been two days that I don't have a job anymore and getting 17 pounds to pay for a monthly internet 1G is too heavy for me and I'm ...