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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16154 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26215 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54031 Views
  • 55 replies
  • 13 Helpful

Additional Line Order

I just placed an additional line order after months of it saying not eligible this month it finally allowed me. I notice it now, once again, won’t let me add another additional line it says I’m not eligible (which is fine) so I’m assuming that means ...

maxkelby92 by • Established Contributor
  • 634 Views
  • 7 replies
  • 0 Helpful

Pay bill

Need to pay my bill it’s overdue the app isn’t working again get it sorted we it’s a **bleep** take now it’s been like this for ages 

Chaz83 by • Visitor
  • 533 Views
  • 4 replies
  • 1 Helpful

Mis sold contract

I went into the EE store on Saturday to upgrade my wife and my contract.I sorted my contract out , am iPhone 14 with 5g of data (upgraded from a SIM only plan).My wife upgraded from a s20 contract which I paid off. We wanted the s22+ and was told for...

Avwebb by • Investigator
  • 828 Views
  • 1 replies
  • 0 Helpful

Upgrade - no plans available

I have been past my upgrade date for 319 days now and it says i can upgrade until I click on any phone/plan and then it says “sorry there are currently no plans available” why? I’ve been a loyal customer for years now and never had an issue upgrading...

Hi

Can u check my billingbcoz how to debited 153 poundi wsnt to statement

Hr1955 by • Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

bill query

i recently took one of my mobile phones of your network but my bill was very high can you please explain why

Brianma by • Visitor
  • 326 Views
  • 2 replies
  • 0 Helpful
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