Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14540 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25030 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50314 Views
  • 55 replies
  • 13 Helpful

Resolved! Downgrade my contract

Hi my contract ends in October..Trying to find out if I can downgrade my contract to less net as I no longer need 200gb.app says nothing.Phoned EE 16 times.Nonodu will pick up the phone.So can I downgrade my contract in a month or should I just leave...

Butnyboy64 by • Established Contributor
  • 824 Views
  • 2 replies
  • 0 Helpful

Phone useage

I’ve been cut off my data and calls for no reason even though I’ve paid my monthly bill and have data.. so am unable to call EE annoyingly. Any ideas on how to get this sorted? 

Jackll88 by • Visitor
  • 267 Views
  • 1 replies
  • 1 Helpful

Resolved! End of contract

My contract ends 1/11/22. How soon can I end my contract without incurring further costs please?I do not wish to renew or upgrade, just simply end the contract.

Mother25 by • Contributor
  • 369 Views
  • 1 replies
  • 1 Helpful

Confused

Today I purchased an Apple Watch on a paired plan so shares the number with my current iPhone/ee number.  Now just logged into my account as it’s showing a new number which I presume is for the Apple Watch and instead of the 4gb data it’s given me un...

Jules1270 by • Established Contributor
  • 403 Views
  • 3 replies
  • 2 Helpful

Bill

I have contacted ee and bin told I failed security I am struggling with money and was going to see if I could pay outstanding in full from now on on 26th and if until then service could be put back on if not I’ll break my sim and get a pay as you go ...

Arch23 by • Visitor
  • 278 Views
  • 2 replies
  • 1 Helpful

Upgrade

Basically I pre ordered a new I phone 2 days ago I wanted the I phone 14 PRO in silver and turns around I looks at the email last night to see when’s it getting delivered and the guy has put me down for a 14 PRO MAX and I am not accepting that as I d...

Resolved! If i add a family member can they pay there own bill

I would like to add a family member and get an additional contract for them, but they want to be able to pay there own bill, but as they will get a discount for an extra family member do I need to pay the bill each month.thanks in advance

Owen95 by • Visitor
  • 1071 Views
  • 3 replies
  • 2 Helpful
Most solutions
More
Top Helpful authors
More
Learn about