Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Trying to upgrade

Hi, I’m trying to upgrade one of the lines on my plan - it has the yellow “time to upgrade” banner. When I click on that to go through to the store and select a phone, it says there are no plans available at the moment?

Bill has been paid, but no money taken out?

On my MyEE app it says that my bill that was due yesterday has been paid through DD and that my next bill is next month… as you’d expect. BUT, no money has been taken out of my account. This is my first time having a phone on contract so I’m new to a...

Giving my phone away

My contract is up at the end if November. My son uses the phone and the phone will now be paid for. He wants to take over the account and go sim only with another provider. How easy is this and what do I need to do?

Family account

I have recently joined EE with an unlimited data sim which I get a discount of £5 per month.I wish to take out a second line under a family plan for my wife.Does it mean that because I get the £5 discount on my plan I will not get a discount on the a...

Call history

Dear EE team, please could you guide me how to request my call history in last 3/6 months. Many thanks in advance.

Upgrade

I am eligible for a upgrade but it is not showing me any tariffs to choose from it has been like this for a while now.

Resolved! Useage suspended

Hi. My phone services have been suspended and I need to pay the bill however I pay by direct debit which is due next week. I don’t understand why they have suspended my account?

Upfront cost not refunded

Upfront cost not been refunded a week ago

Resolved! Why were my charges increased in January

I have just noticed that my rental charges were increased in January of this year, and further increased in April, whilst I am on contract.I understood at the start of my contract that charges would only be increased in April.Please advise.Thanks,Win...

Resolved! Contract

How do I find out when my contract ends