Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

Basically I pre ordered a new I phone 2 days ago I wanted the I phone 14 PRO in silver and turns around I looks at the email last night to see when’s it getting delivered and the guy has put me down for a 14 PRO MAX and I am not accepting that as I d...

Resolved! If i add a family member can they pay there own bill

I would like to add a family member and get an additional contract for them, but they want to be able to pay there own bill, but as they will get a discount for an extra family member do I need to pay the bill each month.thanks in advance

Contract end dates

Good evening I have 2 contracts with EE the first number ends in 4991 and the second ends in 7565. Could you please tell me when these contracts are due to end. Thanks

Need help

No Frills what does it means

Resolved! discount removed

Why had my discount been removed due to me upgrading to a new device? I am getting nowhere with customer services and have had to raise a complaint. They are saying this should have been added when ordering online. What they are not getting is that i...

Change of address

How do I change my address

Ineed a help

Want to know what kind of sim contracts i have

Re: EE Pay Monthly plans: How do I change mine?

@Katie_B , @Leanne_T : Is this post still relevant, at least in principle if not in detail?

Resolved! Contract

I had a 24month contract for my phone which ended in feb 2022, I’ve been paying around £50 a month for the 2 years. However, after my contract ended the price I pay per month never changed? I was expecting it to go down as after the 2 years my contra...

Resolved! How do you set up a second DD for an additional phone

Hi, I all ready have my wife’s DD on my account and now want to set up my own DD for my phone but don’t seem to be getting anywhere.?