Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Termination

Hi, my contract is due to end I have swapped my number over to another network but now it’s saying the number is invalid to call. Somebody called yesterday and was supposed to call me back but hasn’t. Could someone please contact me @Contract

EE Perks

Hi, I am due to upgrade my contract as it expires in 3 months. I have just registered for EE Perks, been verified and received 2 out of my 5 codes. When in the EE shop (online) trying to upgrade to a new phone and contract my code does not work. Do I...

Hi guys I need help with my tarrif

I have 2 ee contracts and tried to cancel but can’t get hold of anyone

Can I knw my contact billing information

Re: Suing EE

Hi i upgraded my contract to get a new phone. I rang EE to keep my old number and my bill came through at £875 i will be getting a refund or i will sue them!!

My bill

Hello, I have a contract which should be 76.50 per month, but they charged me £112 I don’t know why? How can I know why they charged me like this?

Bill

Good evening I know my bill is due but I’ll be able to pay it next week on the 11 of January is that ok? As I don’t want my phone to get cut off until then thanks

Worth contacting EE to see if they can match plans I am seeing elsewhere?

So my sim only contract has just come to an end, I was considering just keeping it rolling for the same price but I decided to shop around. I have now seen that compared to my current sim only monthly price (£29 Unlimited minutes and texts - 200GB da...

EE perks

My contract changed at the end of October to a sim only and I applied EE Perks discount on the 2nd Nov to my account of two handsets codes:- xxxxxxxxx xxxxxxxxx and it seems the discount has not been applied to my account please could you issued new ...