Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Thinking suitable contract for Samsung watch

Transaction

Network is terrible why and no customer service

I want to leave

upgrade after contract ends

Looking at ordering a new phone but the website says an upgrade isnt available? Is it because the contract already ended back in Feb?

Billing

I've been trying to view my bill, but it seems that the I'm not a robot tick isn't working, it goes blank.

Sim only

Trying to get a sim only deal it’s hard work why

Last bill

Can you please double check my last bill. Should be £40+ for on number and about £20 for other

Cancel contract

Good Afternoon, I need to cancel my contract that has just renewed. But would like to keep my number, how do I proceed with this? Many thanksScarlet

Mobile phone

According to your records I appear to have three phone numbers I have only ever had one phone number xxxxxxxxxxx why have I been charges for using three different numbers? Your people did originally mix up my SIM cards, but I was assured this had bee...

Return label

How long should it take to receive a Return Label in the post