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All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 61386 Views
  • 69 replies
  • 14 Helpful

Cancellation

I brought the SIM card in store whit BT broadband in 15/02/2023 ,and where I live I have so poor signal... No broadband yet..due delays and fake promises, gave me a mini hub wi fi poor signal awsell.What I can do for cancellation my contract sim card...

Miguel14 by • Visitor
  • 346 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

How do I upgrade my phone. My contract has expired for a year now and I wanted to upgrade but it is not giving my the option to. It is saying I am not yet eligible for an upgrade.  I

Ndidi by • Explorer
  • 488 Views
  • 3 replies
  • 0 Helpful

Billing

Please can you respond to my enquiry via what's app or email I cannot get through to speak to your operator logged in to the EE app and they got technical problems.need an urgent response 

Phone

Hi I need someone from EE to contact me please . It’s in regards to the Apple mobile phone in my name that I am unable to afford so I need to sort out a payment plan please. I was scammed last year and now I’m left to pay not just for this phone but ...

Sw290 by • Investigator
  • 676 Views
  • 8 replies
  • 1 Helpful

Resolved! Plan

I think I just changed my plan as it’s gone up to £74 please can I change it back 

Resolved! Ending my contract

Hi. My contract is due to end on 30th March. I like my phone and font need to upgrade. I’d like a deal with.  8GB . I have found one elsewhere for £9 a month. How do I go about cancelling my account with EE?

Billing

I have moved to sim only which is lower than my old bill but i now have £20 extra on this months bill 

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