Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Got told of credit score company today that one dormant ee acc reactivated

I was previously with a customer with ee, no outstanding payment when I left and currently with a new company. Today randomly I got an email off my credit score provider to tell me that my account has been reactivated. I did not do this. Why has this...

Resolved! Upgraded...didn’t realise I agreed to "Samsung Trade In" offer?

I just upgraded my S20 FE 5G to the S22 online (also upped my contract price by nearly £40/mo) but when reading the order confirmation screen it says I agreed to a Samsung Trade In offer and if I don't send back a listed device (every S20 is listed b...

Phone

Hi I need someone from EE to contact me please . It’s in regards to the Apple mobile phone in my name that I am unable to afford so I need to sort out a payment plan please. I was scammed last year and now I’m left to pay not just for this phone but ...

Resolved! Plan

I think I just changed my plan as it’s gone up to £74 please can I change it back

Resolved! Ending my contract

Hi. My contract is due to end on 30th March. I like my phone and font need to upgrade. I’d like a deal with. 8GB . I have found one elsewhere for £9 a month. How do I go about cancelling my account with EE?

Contract

Hi

Billing

I have moved to sim only which is lower than my old bill but i now have £20 extra on this months bill

sim-only contract vs subscription packs

I currently use my EE sim on a subscription pack: £10 for 8 GB.and I'm thinking of connecting a smart watch (from another retailer) to my phone. EE says I should have a contract to have an esim of the same number as my phone's on the smart watch. i.e...

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Have paid my bill late and it still hasn't shown on my app hours later

Bill

Hi I paid my account on line and it’s saying it’s still to be paid. I have checked my bank account and it has definitely been taken out

Contracts & Billing

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