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I would like to compline to Ofcom because you have decrease my data

Danial1977
Explorer
 
3 REPLIES 3
Chris_B
Grand Master
Grand Master

@Danial1977   Why do you think EE decreased your data ?    And Ofcom don’t deal with individual complaints 

As you know you have increased my contract from 14.50 to 17.50, and I
didn't use my data in this month but you have sent me this message today:

Hi from EE. As you have a Spend Cap we've now barred some chargeable
services, including using your phone abroad, MMS, and premium rate
services. To increase it, you can log into My EE or reply SPEND CAP. Thanks.

I have used WiFi in this month and I am sure I didn't use my data limit
this month and this is not fair.

Kind regards
Danial

@Danial1977   Your hit your spend cap for this month that you set up when you took out this contract that doesn’t mean EE have reduced your data allowance these are not the same thing.  
You might want to read THIS  about what spend cap is.