Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! call my mobile phone for fast check-up of my bill

Account suspended after upgrading to new monthly contract until I pay £1099!??

I've upgraded my phone recently and selected the £90 per month option for doing so. All done through the phone to EE and now I cannot make calls and data has been suspended because I apparently owe you £1099!!??

Resolved! Cancellation

Hey, I hope you are well. So I have spoken to a few people on the phone about my contract, it ended in October 2022. You have been charging me money ever since it was supposed to end, I rang up and tried cancelling it on the 13th Feb this year and yo...

Cancellation

I brought the SIM card in store whit BT broadband in 15/02/2023 ,and where I live I have so poor signal... No broadband yet..due delays and fake promises, gave me a mini hub wi fi poor signal awsell.What I can do for cancellation my contract sim card...

Resolved! Upgrade

How do I upgrade my phone. My contract has expired for a year now and I wanted to upgrade but it is not giving my the option to. It is saying I am not yet eligible for an upgrade. I

Billing

Please can you respond to my enquiry via what's app or email I cannot get through to speak to your operator logged in to the EE app and they got technical problems.need an urgent response

Got told of credit score company today that one dormant ee acc reactivated

I was previously with a customer with ee, no outstanding payment when I left and currently with a new company. Today randomly I got an email off my credit score provider to tell me that my account has been reactivated. I did not do this. Why has this...

Resolved! Upgraded...didn’t realise I agreed to "Samsung Trade In" offer?

I just upgraded my S20 FE 5G to the S22 online (also upped my contract price by nearly £40/mo) but when reading the order confirmation screen it says I agreed to a Samsung Trade In offer and if I don't send back a listed device (every S20 is listed b...

Phone

Hi I need someone from EE to contact me please . It’s in regards to the Apple mobile phone in my name that I am unable to afford so I need to sort out a payment plan please. I was scammed last year and now I’m left to pay not just for this phone but ...

Resolved! Plan

I think I just changed my plan as it’s gone up to £74 please can I change it back