Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59624 Views
  • 69 replies
  • 14 Helpful

Phone upgrade

Hello so I am eligible for an upgrade to swap my phone in. It says working order. It’s an iPhone 12 the back glass is shattered and some cracks in the front. It’s works fine and doesn’t affect viewing. Is that ok to trade in?

Resolved! Contract

Hello. Could you tell me when my contract is due for renewal please?  I need to decrease costs with my latest phone.

Price increase.

I've been informed that my bill is going up by 14.4% inline with CPI (GPD inflation hasn't reached this figure!). Is there anything you can do to reduce my bill. I have 2 phones, 1 for my husband's business and 1 for myself. The reception abd wifion ...

My phone bill

Hi I’m just wondering why my phone bill has increased this month when I had a text messaging saying it won’t be going up until on or after 31st of march? So it shouldn’t have been taken out then month. Also it’s taken like an extra £2 instead of the ...

ChloeR11 by Visitor
  • 331 Views
  • 1 replies
  • 1 Helpful

Resolved! Overcharged!!!

 I see 10 addons as extra charge on my bill and have no idea. Please help!

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gtunc by Established Contributor
  • 962 Views
  • 8 replies
  • 2 Helpful