Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How do i see my mobile phone bill

I cant see my phone bill online.It says im not the account holder which of course i am, its never been linked to anyone else.

Contract ending

Hi my contact is ending I would like help cancelling please

Resolved! Hi i have just payed £65 pounds of my bill please can I have my services back i

Hi I have just payed £65 pounds of my bill and will be paying the rest in a week from this Monday coming. If this is OK with your selfs. If I can pay sooner I will but please can I have my services back on please. You have never had trouble with me i...

Price match offer

Asking on behalf of a friend. They have recently just requested a pac code but then a few hours later they were presented with a "price match offer." Does anyone know the terms of this offer?

Can you please tell me how much my tariff is

My sim blocked

I took a EE sim recently and paid 30 pounds for a month through direct debit two days later my sim is blocked and i did not able to receive any network plz respond and to activate my sim @itsupport

upgrade- i am wanting to upgrade but as a staff member.

I am wanting to upgrade as a staff member. this is my first time upgrading as a staff member and i would like some guidance.

Question on sim on credit file info..

Hi guys recently took a sim only from EE. I was aware that I would likely get a hard search on my credit file, which isn't a big deal for me at the moment. I have checked my credit file and the new sim only deal isn't showing as a hard search but a "...

Cheaper

Hi. I Have a phone that is being delivered today. I didn’t realise the massive monthly price. I’m just wondering if i could get a cheaper monthly price. I do not need unlimited.

Bills won't download

Hi - I'm just trying to download my bills for the latter half of 2021. I did the early half of 2021 last week with no problems. Today, when I click on the 'Download bill' option, nothing happens. I've tried opening the link in a new tab but that just...