Picture messages

KarenK4
Explorer

‎25-01-2023 08:57 PM

Hi.

I’ve noticed On my up coming bill for this month that I have been charged for 3 x picture messages but I haven’t sent any photos by text message. 
I tried to open the link to see the he numbers I was supposed to send them to but it keeps coming up error - please try again later 

anyone advise what I can do?

Thank you

Karen 

0 Helpful
3 REPLIES 3
Captgeneralmark
Prodigious Contributor
Prodigious Contributor

‎25-01-2023 09:31 PM

@KarenK4 If your text messages included any emojis, that would usually count as a picture message, and is charged as such. Also, sending a text to a lot of people often counts as a picture message. It’s just the way phones do it.

0 Helpful
kevinmith11
Investigator
Investigator
In response to Captgeneralmark

‎16-06-2023 04:21 PM

can I turn emojis off. I was charged £54 for picture messages last month. Total bill was £94 my usual bill is £41 

why wasn’t this highlighted before. Very very annoying 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎16-06-2023 04:55 PM

Apple & Android do work differently here, but there's a general EE help page on this - https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/why-are-some-... 

Android phones certainly give an onscreen notification of "text message converted to MMS" or something similar.