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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16861 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26757 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56703 Views
  • 69 replies
  • 14 Helpful

Where is my refund

I recently upgraded, and paid the early upgrade fee , but then as that phone was not in stock , cancelled that upgrade, and reordered another . Thus been charged £209 odd 2x for the pleasure of doing so . and haven’t even got the new phone . 

Upgrade

I was looking to upgrade my phone on the app this morning. The iPhone 14pro is advertised at £52 per month (was£64) when I called the advisor had no record of this deal and couldn’t match it. Can you check this for me please? Also I have a bluelight ...

Resolved! Paying a bill - difficulty

Hi trying to pay a bill for my son but I’m unable to.  I’ve paid one sons bill but not able to pay the other one’s please assistThanks 

Thebergs by • Visitor
  • 381 Views
  • 2 replies
  • 0 Helpful

Resolved! Payment

Hi. Payment for my mobile has came off twice, I paid through the app and then it has been taken from my account. Can I request a refund for one payment back?

KarenK4 by • Explorer
  • 329 Views
  • 1 replies
  • 1 Helpful

Out of contract charge

I thought my contract finished Jan 2023 but it was actually Jan 2022 so I’ve been paying for the cost of the phone when I only needed SIM only all this time.I assumed EE would just stop charging me the cost of the phone when you go out of contract?

Blocked

Hello due to no fault of my own ee blocked my handset. The payment and account has now been settled and closed. So can ee please unblock the phone as its not fair I've paid for a handset which is blocked and not able to use

cancel my contract

I just want to cancel my contract because i am not able to get a strong signal on my room so i just want to cancel the contract i just bought a new sim so that getting contract with them i just need to cancel it from yours.

Friends & Family code not working on early upgrade

HiI've been given a friend's & family code to use but it doesn't appear to be working when trying to upgrade. My contract end date is 12th Dec but I can upgrade for free from 29th Oct (today). When I select a plan (I've tried multiple phones and plan...

mikeyplum by • Investigator
  • 699 Views
  • 5 replies
  • 2 Helpful
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