Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Told we had to take a free tablet to get a better sim only deal

We were told a new deal had started yesterday. If we took a free tablet we could save 10 pounds a month on our current monthly cost on a sim only deal. Read through everything when we got home and this is not the case. We will be paying 11pounds 7...

Can I get a contract and keep my number sim only

Can I get a contract with yous please and keep my number sim only deal will do if u cant get me through f

Bill

Hi There, new to EE. My monthly plan is £53 but not sure why it’s showing £63.87 (exclusive of tax). Anyone has any idea? Thanks, Sanat

Ending my contract when it finishes

Hi, i've been with EE for ages but as the 'upgrade' offers are so poor i've decided it's time to look elsewhere.My contract end date is 08/09/2022, if i start a new contract with another network the following day and request my PAC code from EE, is t...

Upgrade

Good Afternoon,I joined EE on a SIM only plan on the basis of not getting a new phone right now. I informed the agent that I wanted to be plan which will allow me to upgrade to a new phone after 3 months, he informed me that I can upgrade after 3 mon...

Can you change plan within 14 days?

Hi,I upgraded on 16th August 2022. I was advised by the upgrade colleague that I didn't use more than 90GB of data each month and that a 100GB plan would be sufficient. I instantly regretted it and wish I'd picked the unlimited data plan for a few ex...

£791 charges in 7 days abroad in Barbados set up plan for £850 per day to use

Extra charges

How do i find out what extra charges i have been billed for?

Paying bill

Hi there. I am wanting to write so say that I am fully aware about my phone bill not being paid. This is due to me not being feeling very well and had to have time off work resulting in bot getting paid. I am however back at work and will be paid by ...

Bill not accurate

I switched to a sim only contract some time back but i still seem to be paying for my old handset at a much higher price point - please can you help?