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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16456 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26403 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 54974 Views
  • 69 replies
  • 14 Helpful

Moving to Aus

Hi,My current contract with EE has come to an end. I have an iphone XR, and would ideally like to upgrade to a new phone (iphone 12 or 13, etc). However, I do not want to start a new contract as I am moving out to Australia in Feb, and so I will have...

Make a complaint

Hi can some please help and advise how I actually make a complaint as in the mechanics, which page/option as all I keep finding is people wanting to make a complaint but no advice on how toive tried messaging on the app even calling but to no availan...

NotBrian by • Visitor
  • 501 Views
  • 2 replies
  • 0 Helpful

Upgrade not showing

Hi my contract ended on 23/11/22 account shows that I’m unable to upgrade at this time. This is only recently happened as people I could see the dates and cost to upgrade early. Is it because I asked for a pac code? Thanks

Hortonb by • Contributor
  • 302 Views
  • 1 replies
  • 1 Helpful

Cancelling contract and refund

Hi, I have ordered a iPhone 14 pro from the EE store and I have waited almost for one month. And I haven’t got the phone. So I cancelled my contract. I haven’t received my upfront cost of £50 and they have also took £71 from my bank account as direct...

Libina by • Visitor
  • 362 Views
  • 1 replies
  • 0 Helpful

Not the contract owner?

When I try to upgrade online it tells me I’m not the account holder…but I am! This is the only device I have and I’ve had this contract for years! Any ideas?

Soph38 by • Visitor
  • 271 Views
  • 1 replies
  • 0 Helpful

EU roaming

How do i stop the £2 EU roaming charge. I don’t use it as i have plenty of wifi.  

Sgthez by • Investigator
  • 615 Views
  • 3 replies
  • 1 Helpful

Why do you not listen

Iv just joined ee from bt iv upgraded my grangaughters phone (the bill is in my name) for Christmas and because its my grandaughters phone number on account they keep sending her text asking lots of questions about her new devise and similar things  ...

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