Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

Cancelling

I’ve called and cancelled my contract but I now can’t log into my ee account to make sure everything has been cancelled and calling through takes so long is their anyone who can help me

Hello

Hello to can help me mu phone bill is about £20 and my bill is due I was wondering if you could connect my account and I will pay my bill in full on Friday if that is possible if you could let me know that would be wonderful email me on *************...

Unrecognised Direct Debit

I’ve found an unrecognised direct debit coming out of my bank account from ee in addition to my direct debit set up for my account.I have tried to call customer services with no luck. I’ve cancelled it from my end but urgently need to speak to ee cus...

Cancel

U would like to cancel my ee dongle the now as no longer can afford it

Re: EE employee abusing power

I have been abused by EE employee saying i only paid £60 on oct bill but i did oay full amount of the bill because i have it on my phone £121 so many pence ihave the oct bill on my phone and i have sent an email with pic of bill paid oct 2022 .This ...

Need to cancel.my contract but want my number transferred to a different phone

Hi I need to cancel my contract but want my number to be transferred to a different phone

Phone bill

my phones been cut off and I only get paid Friday can it not be put back on if I'm paying Friday?

List of numbers called/received/missed

HiA work search programme by UC claims they called me several times yesterday and that I will be sanctioned as a result of failing to answer. I received no calls from them yesterday and 0 missed calls or voicemails etc. No evidence of a single call. ...

NatWest customers unable to open EE contracts

Has anyone else heard this?I have been unable to get EE to acknowledge NatWest's approval for my credit security rating. NatWest say it's a point of sale issue at EE's end. My local EE store say it's been a problem for 3 years or and that they're los...

Contracts & Billing

Forum Posts

We are making changes to our international calling add-ons

Thinking of leaving EE?

EE Upgrades: All you need to know

Thinking of leaving EE?

Cancelling

Hello

Unrecognised Direct Debit

Cancel

Re: EE employee abusing power

Need to cancel.my contract but want my number transferred to a different phone

Phone bill

List of numbers called/received/missed

NatWest customers unable to open EE contracts

Full works SIM

I would like to discuss my payment

Transfer Ownership of Additional Line

Change direct debit date

Sales pitch no deals poor customer services