Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15831 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25951 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53280 Views
  • 55 replies
  • 13 Helpful

Sim only Plan Early Termination`

Hello there,Can someone guide me about early termination of Sim only plan, I just bought a 24 months Sim only plan in August 2022 and went abroad and returned after 42 days, now I realize I don't need such an expensive connection (comparatively), so ...

ihqsys by Investigator
  • 956 Views
  • 16 replies
  • 2 Helpful

Email

Anyone know how i can contact EE via email instead of writing in via mail.

acechong by Investigator
  • 382 Views
  • 5 replies
  • 0 Helpful

Upgrade

Hi, My contract is ending very soon and I received a text message about offers for upgrading but when I go online to check the plan the price is totally different to what I’ve been offered. I’m confused as to why I cannot have the offer given at the ...

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Upgrade

Why is my early upgrade date the same as the standard upgrade date I’m on sim only and would like to upgrade to a new iPhone 

Upgrades

I was due to upgrade my contract in Oct and it was letting me last week but had issues with delivery so it was reversed now its changed the upgrade dates on my account. It was due Oct 22 its now saying april 23 it was a 24 mnth contract which started...