Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Add a friend

Hi, can I add a friend on a £10/month sim only contract please?

Stolen/lost tablet

I tried to call EE to report a stolen/lost pay monthly tablet. It states on their website that they are committed to offering 24/7 customer service however when you press list/stolen phone on their website it tells you to call 150 from a pay monthly ...

Trade in

To trade in a Samsung s10 to get £22 off a month. Did it have to be an ee phone or can it just be any old phone. I have a refurbished one that I bought outright a couple of years ago, it was not part of a contract

Roaming

I payed for a roaming plan on the 12th June expecting to get one months roaming for £10.my bill date is 23rd of the month and I’ve been charged £4.52 and £10 for roaming. Do I assume correctly that if I end the service before my next bill date I will...

Re: Poor customer service

Yes the customer service is very poor sadly

Bill

Ee faild to take money from my card bcs no had money. Do i need go in store or can i transfer to them bcs i have sort code acc number.?

Resolved! Hi I would like to know when my contract started,

Account suspended before bill due

Hi , I have had my account suspended this morning even though there’s a direct debit in place and the bill ain’t due till the 31st. Why do we bother setting up direct debits if you’re going to suspend services for payments that you take on time month...

User and bill payer question

Hello.Thankyou for the assistance to date. I have 2 Sims which both belong to my daughter's. I see from the online settings one was set to both user and bill payer within manage settings. The other was set to user. I thought at first I'd change both ...

Use of someone else’s address

Good evening, please can anyone advise me on this situation- my ex partner who hasn’t lived with me for 6 years has taken a tablet contract out in my address but his name, I’ve contacted EE , who have failed to make contact with him to resolve the ma...