Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59386 Views
  • 69 replies
  • 14 Helpful

Termination

Hi, my contract is due to end I have swapped my number over to another network but now it’s saying the number is invalid to call. Somebody called yesterday and was supposed to call me back but hasn’t. Could someone please contact me @Contract 

KatieB94 by Visitor
  • 337 Views
  • 1 replies
  • 0 Helpful

EE Perks

Hi, I am due to upgrade my contract as it expires in 3 months. I have just registered for EE Perks, been verified and received 2 out of my 5 codes. When in the EE shop (online) trying to upgrade to a new phone and contract my code does not work. Do I...

Chris2514 by Investigator
  • 475 Views
  • 5 replies
  • 0 Helpful

Re: Suing EE

Hi i upgraded my contract to get a new phone. I rang EE to keep my old number and my bill came through at £875 i will be getting a refund or i will sue them!! 

Iinnz by Visitor
  • 477 Views
  • 2 replies
  • 1 Helpful

My bill

Hello, I have a contract which should be 76.50 per month, but they charged me £112 I don’t know why? How can I know why they charged me like this?

Sherzad by Contributor
  • 480 Views
  • 4 replies
  • 0 Helpful

Bill

Good evening I know my bill is due but I’ll be able to pay it next week on the 11 of January is that ok? As I don’t want my phone to get cut off until then thanks

Emilie37 by Visitor
  • 301 Views
  • 2 replies
  • 0 Helpful

EE perks

My contract changed at the end of October to a sim only and I applied EE Perks discount on the 2nd Nov to my account of two handsets codes:- xxxxxxxxx xxxxxxxxx and it seems the discount has not been applied to my account please could you issued new ...