Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60605 Views
  • 69 replies
  • 14 Helpful

Account

What am I actually paying for,is it for broadband usage it just gets more and more each month.

Resolved! Bill

Hi my bill is due now but I'm not being paid till the 20th next week, I was just wondering if there is anyway I can pay then instead?

Warrens1 by Visitor
  • 341 Views
  • 1 replies
  • 1 Helpful

Phone bill

Hi I’m just wondering why by bill has gone up so high ! It’s normally £60 and is now over £100 ??

Arthur01 by Visitor
  • 313 Views
  • 1 replies
  • 0 Helpful

Double payment

Hi my direct debit has failed and my mobile was cut off so I tried to pay by card online and it said payment rejected try again whitch I did said the same thing so I left it then I noticed to emails from ee saying my payment has now reached them so I...

Higg22 by Visitor
  • 355 Views
  • 1 replies
  • 0 Helpful

HELP

 so is it paid or suspended? my contract ends after 24 months (august 2020 - august 2022 and i still have to pay? im not using any plan, data etc i moved out from UK, and now i see something like this ?  

ee co.png

Contract ended

Hi there, my contract is ended but was told that didn't have to do anything that the pay as u go would just automatically carry on. But my network has been cut off. Is it possible to phone someone and speak to them. 

Add to plan

Why was i told i could add to plan a few days ago by customer services but i go on the ee shop and it wont let me i havent missed a payment been with ee for years