Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE perks

My contract changed at the end of October to a sim only and I applied EE Perks discount on the 2nd Nov to my account of two handsets codes:- xxxxxxxxx xxxxxxxxx and it seems the discount has not been applied to my account please could you issued new ...

Resolved! Billing

I have recently taken out a contract that is £58 per month and paid £30 upfront. My first bill information has become available and is saying I will be charged £88 for extra cost, I don’t understand what it is I’ve used used as I’ve barely had the ph...

Resolved! Bill

Why can’t I see my bill

Resolved! Contract

Good morning please check my bills you charged me extra

Resolved! Late payment

Hi guys. its been a really tough year for me and this month I have not a penny to spare, just about paid my rent. is there any way ee can help with a payment plan or something?

Change of address

Tried to change my address but met with a message saying I do not have permission to do so. Please can someone from ee reply and tell me how to fix this?