Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract

I want to change my account to buisness

Hi I want to change my current account to a buisness one

Upgrade

Hi, can you tell me if my upgrade is due pls?

Ending contract

My contract ends in December. If I cancel now, will I be charged?

Resolved! My Bill

Good Afternoon,I accidentally had not enough money and my payment of 22.12 didn’t come out on 4 October. I made a credit card payment on 5th October for 22.12 but I noticed on 12 October that you DD 22.12 again so I have paid twice. Can this be refun...

Huge charge on ee exit fees help

Hi, recently cancelled phone plan with EE due to finding a better price Else where, this is where things get bad ! the phone contracted we had , had an option to add on the new Xbox for an increase of £20 a month on the plan… bargain!!little did I re...

Resolved! Apple Watch

Come to the end of 2 yr contract as my apple phone. I have gone to SIM only on my phone (cancelled contract).Do I need to renew SIM on my watch? Or can it just work alongside my phone?L

How do I cancel my contract with EE

Hi

bills

cancelled ee broadband and phone in august but ee only cancelled by contract yesterday and ive overpaid ee by 77-57 ..taken months money out of my 77-57 overpayment and now left with 38-62 not had ay ee service since september ,,spoke to advisor he a...

Re: Download phone bill for previous months

Hi how I can download my phone bills please?