Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

No way to cancel card with EE Enfield

Hello! My name is Daniel and I had the worst experience for three days straight. At 02.10.2022 I bought a subscription plan from guy called “Hamza” from EE Enfield. The guy was nice at the beginning,I explained that I need a sim card with a lot of GB...

Contract

My contract has ended, and I would like to leave EE. I have found a cheaper contract with a free new phone included and no upfront costs

Cancel my contract

Hi I wish to cancel my contract regards janet Brookes

3G Plan Ending

EE have written to me saying my current 3G plan will no longer be supported from January 2023. I was with Orange for years until EE took it over.I am 75 and have a Doro PhoneEasy 606 as my hearing isn’t great. It’s quite old but working fine. I need ...

Can't upgrade

My contract finish 7 October and online I still can't upgrade. I message to 150 UP and nothing only saidSorry we're having problems getting your request, please try either the MyEE app or online at ee.co.uk

Extra charges

I have been charged over double my normal per month bill for extra data when I have a cap on billing. Help!!

Return Phone

Hi- I recently upgraded (early) to a Samsung 22 Ultra (paid early upgrade fee and significant upfront cost) - unfortunately I could not work with the phone (previous iphone user) so I activated 14 day returns policy. Phone is now with EE and awaiting...

New plan starting in January

Upgrade

My 24 maths contact will end on 28 Nove 2022... £20/80GB monthly.1) In my EE app, I clicked upgrade > phone + plan or sim only> I clicked sim only > the page was blank saying 'your contact is nullnull'. With no sim plans shown on the pageCan someone...

how to get pdf bill mobile bill

how to get pdf bill