leaving ee

tylerjamesbone · ‎17-01-2023

Hello, I would like to cancel my ee contract.

I currently have monthly direct debit for a small portable internet device that I don't actually use.

therefore I would like to cancel this service please, but I am finding it very difficult to even speak with somebody on the phone to do so.

Tyler.

XRaySpeX · ‎17-01-2023

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Try calling CS on the Freephone no. (Opt 2) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎17-01-2023

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Try calling CS on the Freephone no. (Opt 2) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎17-01-2023

@tylerjamesbone You just have to give 30 day’s notice and the best way is to speak with customer services. If your still within the contract period then you’ll be required to pay off that contract and you have to be told how much that will be so you have to speak with customer services to be told that.

Thorbes20041 · ‎02-05-2023

I did that a month ago and am still being charged ,not only that ,it has also gone up £12 !!!! Direct debit cancelled now

Katie_B · ‎02-05-2023

Hello @Thorbes20041.

Welcome to the community.

I am sorry to hear this has happened.

How did you place your cancellation?

Did you request a PAC code?

Speak soon,

Katie

Thorbes20041 · ‎03-05-2023

Hi ,I requested info about current contract and someone called me so I said I wanted to cancel my contract as I already have an EE PAYG in place. This was over a month ago so I am not best pleased to see an £88 bill with no signs of cancellation.

Regards Clint

Christopher_G · ‎03-05-2023

Hi @Thorbes20041

When did you speak to someone? When cancelling, you're giving 30 days notice and the contract cancels 30 days later.

Chris