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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62947 Views
  • 69 replies
  • 14 Helpful

Resolved! My mobile

Hi my contract is up and I can upgrade….does this mean that my device is paid off and it belongs to me? many thanks 

sim only

I have a sim only play that should be £5.something a month why have i paid £23? I know i got more data but thats extreme

Fraud

Somebody took a phone out using a address I lived in 9 years ago ,they took it out with a incorrect surname in 2014 , EE have no record of the contact but have been taking £27 a month out of my account for thr last 9 years , there has been no activit...

Damian01 by • Visitor
  • 460 Views
  • 1 replies
  • 0 Helpful

Having 2 contracts

I had a sim only deal with EE February last year and broke my phone, I went to my local EE shop and bought a new phone with a more expensive tariff in May, but now you are charging me for my sim only contract AND my new contract which I am now paying...

Call Transcript

HiDoes anyone know to get a transcript of a call placed into EE call centre? I feel like i have been lied to about the contents of a complaint i made and their mistake was covered up. Thank you in advanceJav 

Jav1981 by • Visitor
  • 765 Views
  • 1 replies
  • 1 Helpful
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