Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Plan upgrade not showing in app

Hi, I upgraded my plan on 3rd Feb and had expected my plan details on the app etc to be updated by now? Concerned if its gone through OK as I don't want a further big bill on the next cycle. Thanks.

Phone broke

Hiya my daughter has broke her and I’d like to no what cover I have and how I get it renewed or fixed thank s me henry

URGENT SITUATION

Hi,I have paid my bill but still my service has been suspended, could you please help me about urgently.

Upgrade anytime smart plan

Hi I was wondering if I can still upgrade my phone when I'm within the 100 days of my contract ending without paying the early upgrade fee even though I'm on a upgrade anytime smart plan as I no longer have the old device.

Resolved! Extension to pay my broadband bill please.

Can’t use Weare8 available balance to pay towards phone bill

I can’t use my available balance from Weare8 towards my phone bill, I keep getting a message saying failed to apply credit. I’ve just got a message from EE saying my bill is now available to see so why can’t I use the balance towards it? Please help...

Resolved! Phone bill

I just want to pay my bill

Bill

I appear to have been charged for 2 accounts!!!

Resolved! Bill

I cannot see my bill online!!! I have just upgraded and added a 1gb sim fir my daughter to which I spoke to several people!!! This was supposed to be £6! Not £17! On my account I was asked to add a number. I added my daughters and now I cannot even g...

Refund

Disgusting customer service. I chose to uograde with EE and what a massive mistake i have made. I cancelled after 2 days which i assumed was. Then they would not send a returns package after weeks of phone calls. Eventually, i got them to email me th...