Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Apple Watch with Family Setup

I has been offered 2 numbers line only. The reason I wanted to join EE is only adding my child's apple watch with my EE plan. If I purchased the Apple Watch and this would not allow me to authorized a line number to my child, I want to return the Ser...

Contract end date

Hi I’m looking to find out when my contract ends

Phone bill

Paid phone bill over the phone but still not working, only letting me send text via Wi-Fi. Log onto my EE account and it says “suspended” and that phone bills need to be paid, despite me already doing this. Paid an additional monies when logging on a...

Saying can’t upgrade.

Had my sim only plan eight months. Last week I could upgrade to a handset. Tried this week said I’m not eligible. Help please.

Help

My contract ended months ago actually probably nearly 6 months ago by now so well and truly over due upgrade , I wasn't aware because I don't check my emails regularly or answer calls I don't recognize, that I was firstly due my upgrade and secondly ...

Upgrading

Trying to upgrade my 3 phones on my account my contract all run out between 11/11/22 and 17/11/22.im wanting 2 SIM card contracts and one phone depending on the offers I can get why isn’t it letting me look or upgrade online would I have to go into a...

14 pro max upfront

I have paid for my 14 pro max upfront and it got cancelled but my upfront still it’s not refunded from ee

Do ee block imei for non payment

Do we block imei for Jon payment of contract phone?

Failed Sim Only Credit Check

Hello, Having some issues recently I have managed to fail a sim only credit check, surprisingly to me with EE. After disputing this there is nothing I can do, and I need to suck it up and try again in a few months.Thought I would try a PAYG with EE,...

Account

I am the bill holder. But it says I'm not?? Who else pays my bill!?