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Bill Increase

lee_palmer11058
Visitor

‎02-05-2023 10:51 AM

Why has my phone bill increased from £63 to £91.52 over the space of two months? There are no additional charges on the £91.52 and I received an email saying my bill was increasing by 14% however, an increase of 14% on £63 is definitely not £91.52. By my quick maths, I calculate that to be around a 45% increase!!! Why the sudden, incredibly high increase???

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎02-05-2023 11:39 AM

Hello @lee_palmer11058 ,

Welcome to the community,

This is not customer service and there is no account access, so you will have to ring customer service and speak to billing and they can take a look for you and let you know.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.