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Payment Failure

FerronG
Investigator
Investigator

Just made a payment for my bill and the app crashed but still took the payment from my account.  Its done this 3 times!!

3 REPLIES 3
Christopher_G
EE Community Support Team

Hi @FerronG 

I'm sorry to hear that. Have you checked your online banking to check if the money has definitely been taken three times?

Chris

Yes its been taken.

Will have to wait the week for it to come back to me

Christopher_G
EE Community Support Team

Sorry to hear that, @FerronG 

Hopefully its back in your account soon.

Chris