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Andy94Workman
Visitor

‎30-04-2023 10:25 PM

Hi 👋  I was hoping somone could help. I’m on a sim only contract that I started after a call from you guys. I was told when I started it that I would be able to upgrade to a device after a few months. It’s well gone that time now and it’s just telling me that I’m not upgrade eligible. I’m hoping we can get this resolved, as I probably would have just stayed on pay as you go if I had known 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎01-05-2023 12:42 PM

Hello @Andy94Workman ,

Welcome to the community,

Have you tried speaking to customer service, they should be able to advise? I always find them very helpful, they can look into your account and once you know what device you want, also offer you the best deal you can get.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.