30-04-2023 12:38 PM
I had a free 6 month trial for Apple Music , I cancelled it 4 days before it renewed and I’d have to start paying for it yet I’ve been charged and it’s been added to my account , how do I go about getting this refunded , I can see how to cancel it via the app but I want the money back as I’ve the screenshot proving I cancelled it and was unaware it had been added to my account
30-04-2023 03:15 PM
Hi @Vix20,
Welcome to the EE Community. 🙂
I'm sorry to hear your subscription wasn't cancelled successfully.
Our Customer Care Team will be happy to take a look at this if you get in touch.
Thanks
James