Want my upfront money back

Aliafsar09 · ‎02-04-2023

They take my upfront payment 30£ but say that I’m eligible for this.

Chris_B · ‎02-04-2023

@Aliafsar09 Any upfront costs towards a new device have to be paid. You might have a free upgrade but that just means you don’t have anything to pay to terminate your current contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

James_B · ‎02-04-2023

Hi @Aliafsar09,

Welcome to the EE Community. 🙂

Does it show as a pending or completed payment in your online banking?

James

Chris_B · ‎02-04-2023

@Aliafsar09 Any upfront costs towards a new device have to be paid. You might have a free upgrade but that just means you don’t have anything to pay to terminate your current contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.