Want my upfront money back

[Aliafsar09]

They take my upfront payment 30£ but say that I’m eligible for this. 

[James_B]

Hi @Aliafsar09,

Welcome to the EE Community. 🙂

Does it show as a pending or completed payment in your online banking?

James

[Chris_B · Accepted solution]

@Aliafsar09   Any upfront costs towards a new device have to be paid.   You might have a free upgrade but that just means you don’t have anything to pay to terminate your current contract.