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PAC

davidlola150
Investigator
Investigator

‎04-04-2023 07:32 AM

I need my PAC number and EE isn’t heloing

i am vulnerable and this is not good for me

0 Helpful
5 REPLIES 5
James_B
EE Community Support Team

‎04-04-2023 07:38 AM

Hi @davidlola150,

Welcome to the EE Community. 

Have you tried texting PAC to 65075?

James

0 Helpful
davidlola150
Investigator
Investigator
In response to James_B

‎04-04-2023 07:42 AM

Yes, i have been doing that for the past one month, i woke up this morning and there was no service on my phone ony a text saying i have been disconnected 
0 Helpful
James_B
EE Community Support Team
In response to davidlola150

‎04-04-2023 07:43 AM

Hi @davidlola150,

I'm sorry to hear you have no service.

What was the full text you received?

James

0 Helpful
davidlola150
Investigator
Investigator
In response to James_B

‎04-04-2023 07:48 AM

it says : hi from EE We've got your cancellaton request and it will be done on 04/04/23. if you didnt ask for this call 150. if you did to see next steps go to care.ee.co.uk/sorry_you_are_leaving
I belive this is sabotage and a slavery offence, i just want to leave. i dont owe any monies since 2007
0 Helpful
James_B
EE Community Support Team
In response to davidlola150

‎04-04-2023 07:55 AM

Hi @davidlola150,

If you haven't received a PAC code and given it to another network or requested disconnection with our cancellations team, please get in touch with Customer Care on 0800 079 8586 so the team can help.

James

0 Helpful