Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mobile phone

According to your records I appear to have three phone numbers I have only ever had one phone number xxxxxxxxxxx why have I been charges for using three different numbers? Your people did originally mix up my SIM cards, but I was assured this had bee...

Return label

How long should it take to receive a Return Label in the post

Trying to talk to someone

I've been trying to talk to someone a EE for well over a week about an upgrade but never ever answers the phone or replies to emails, is there any other way to get in touch with them?

I have just changed to EE from BT and want advice on what BT want to charge me

vat bills

Hii normally make a vat claim every year, around now as end of year etcmy phone bill invoice format has changed and no vat number shown (thought it was a legal requirement that number is on invoice and vat element shown)why has invoice format changed...

Family switch to ee

Can my wife get a good deal switching to EE.

EU mins

Hi,I have an add on which allows you to use your UK data, mins and texts in EU for £2 per day. This has not been billed for however and instead I’ve been charged a much higher rate.Please could this be explained? It is listed as an “active” add on.So...

New IPhone 13

I have a new IPhone 13 and do not need extra gb can I have a revised basis monthly bill ?

Resolved! Upgrade

Hi when am i due a upgrade

Unknown bill

I have I bill. Called balance brought forward. Which is an amount remaining from last bill. I don't understand why when I've only just got this contract a week ago. Can anyone explain?