Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

bill

hi I've just logged in to pay my bill and it is saying its already been paid I have not paid it is anyone else having issues paying their bill

copy invoice

We made a payment to you on 16.11.2022 for telephone number xxxxxxxx, I need a copy receipt or invoice for our accounting records. Can you help? [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Cancel upgrade

Can you cancel my upgrade to unlimited data. I want to pay 15 £ as stated in my basic contract

Itemised bill

Hi, how do I look at all the itemised calls and texts on my ee. I can't find it. I used to be able to do it, now I can't seem to get it. Thanks

Add on Charges

Why am I being charged £22+ for my 5GB add on?

New customer

Please can I speak to an advisor about my account

Extra charges

I got charged extra charges of £8.99 where can I find out why this was for

Resolved! Confused with recent purchase

I bought a Galaxy Flip4 phone and watch on 17/12/22 and was told I could use my existing contract that I use with an Apple 11 phone and watch. I was led to believe the new phone and watch could be used at the same time, but I am now led to believe I ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

Cancelling

I’ve called and cancelled my contract but I now can’t log into my ee account to make sure everything has been cancelled and calling through takes so long is their anyone who can help me