Contracts & Billing

Trade

If I don’t want too trade in my phone do they just add the £12 too my monthly bill until contract ends 

I want to give my last fone to a friend.

I eat to give my old mobile to a friend.  

EE Bill issue

My Bill came in and said that I had to pay the monthly amount by the 4th Dec. I paid the amount and when I looked on my account it said that the bill is overdue. I have been checking it all week and its still saying that the bill is overdue even thou...

End of contract

My contract ends tomorrow. How can I guarantee it is continued? And how do I find out how much it is going to cost me?

Direct Debit

I finished my contract. Moved a pac code over and used it with a new provider. But forgot to cancel my direct debit with EE, so I have paid my old phone bill for this month. Can I recover this payment ? 

Bills

Hi could you please tell me why my phone bill is so high £88. Usually I don’t understand this and I’m struggling to afford it every month is there any way it can be reduced  thanks jenny 

Perks not applied

My ee perks 20% nit been applied and been charged full contract prices on 4 contracts ..customer service not helping ..been missed sold contracts for over a year ..should I go to the ombudsman 

Been paying £80+ a month for Nokia from 2015! just noticed it on my bank! Help!