Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Eligible for upgrade but says I am not

Hi I am eligible for an upgrade but online it says I'm not, I did get a PAC code a week ago as I was going to switch to 02 but decided to stay however now its saying I can't upgrade my phone/plan. Can't get through on the phone - any suggestions? hav...

Data and payment

Hi there is there any chance I could be turned back on with data usage so I can keep working as I use my fone for my taxi data on the iCabbi app and I can’t use it without data from my account. my bill will be paid in full on Wednesday around 5pm whe...

Friend has offered to buy my phone i was supposed to return after upgrade

Morning.Have just upgraded 14 pro max & supposed to return my 13 pro max or £630 will be added to my next bill.A Friend has offered to buy the phone i was supposed to return. Are there any issues If I don't send it back & sell to my mate apart for th...

Why am I being charged when in the EU and I have a free add on

trade in and student discount

can i trade in my old phone and apply stydent discount to an upgrade

I would like to set up security on my account whenever I call

Upgrade

Iv just upgraded my sim only plan to and phone and monthly plan. Will it automatically change over or will I be changed twice, Iv been trying to phone for the past hour with no luck.

Where do I look for upgrade dates ? So confusing

Appalling customer service

Tried to upgrade my Apple Watch last night. Got stuck at the authentication PIN issue that has existed for years where they try to send the PIN to your watch number that doesn’t work because it’s linked to your phone. Then the order went through and ...

Corporate discount

I am an existing ee customer with a corporate discount on my current monthly plan. I am considering changing to a SIM only plan and would like to know if this discount would still apply?