Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15581 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25747 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52775 Views
  • 55 replies
  • 13 Helpful

Resolved! Refund

Hi there I asked for a refund on my account about a week ago, how long does it take to back on my card 

Cancel

Please can you be advised I wish to cancel my contract at the end of its term 

Behind on phone bill

Hello , I was wondering if it’s okay to pay a little bit of my phone bill and pay the rest on the next phone bill as I’ve been under paid or will this affect my account?

Phone

Hi has my phone contract ended and when will my number be cut off from ringing and texting as I’ve got a new contract phone with a different network provider 

Most solutions
More
Top Helpful authors
More
Learn about