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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16094 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26158 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53868 Views
  • 55 replies
  • 13 Helpful

Lost original email at start of contract

For some reason I can’t find my original email address when I started my contract. This means that I’m not classed as the account holder even though I am and I pay my bill. I think I tried with too many old email addresses and so I’ve messed things u...

Sazzie01 by • Visitor
  • 318 Views
  • 1 replies
  • 1 Helpful

Unable to upgrade phone online

Hi, why is it unable impossible to upgrade your phone online, when you go onto the EE website or go through MyEE to upgrade, it says you can upgrade and you follow it through and then you get to a page with 3 options with one of them Upgrade online, ...

Nick_39 by • Established Contributor
  • 377 Views
  • 3 replies
  • 0 Helpful

Helpline - no help at all

50 minutes trying to close an account, answering security questions , they send the security code repeatedly to a broadband number rather then your phone then when they are happy it’s you and establish that you want to close an account —— they put yo...

Upgrade

I’m due an upgrade I keep trying to do it online and it just keeps coming up with there are no available plans for this device every time I choose a new phone ?

Keep my mobile number

I have been with EE for years but changed from contract to SIM only. I have now upgraded my phone and my new phone is coming today but I am wanting to keep my number. They're sending me out a new sim. What do I do? Also will my sim only contract auto...

Phone bill

Was paying my bill on the we website with Apple Pay, it said payment failed, but money have been taken out of my bank account? still haven’t got any updates 

Alea12345 by • Investigator
  • 409 Views
  • 5 replies
  • 1 Helpful

Bill

Hi EE,Can you please provide me my billing details because today EE deducted unexpected amount from my account through direct debit. Your valuable response would be immense help to me. Thanks@

Umer44_4 by • Visitor
  • 272 Views
  • 1 replies
  • 0 Helpful
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