Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Change Of Ownership

Hello,I bought my ex partner a phone a long time ago and the contract has now ended however she wants to keep her number. She now has a new phone with EE and her own account but how do we change the number over? We live 150 miles apart so can't be to...

Resolved! Trade in

I upgraded from iPhone 11 to 12 a month ago and part of the discount is that I return the iPhone 11 in return package provided by EE. I’m still waiting for the bag I’ve called several times and asked for it to be re sent or if I can take iPhone to EE...

Paying bill

Credit on my account

My account is currently In credit as I made mistake with monthly payment can this be refunded back to my bank account

Resolved! Cancel

How do I cancel my contract?

Automised bill

Automised bill how to get it

Sim only

I’ve just bought an Apple iPhone 13 and want a sim only contract with EE. I have set up an EE account, but I’m not tech savvy and need help

Phone bill

I need to put my bill on hold as my money circumstances have changed and I will just be charged too much on top.

Change to Sim Only

Hi, I have been informed I am ready for an upgrade. I want t change to Sim only plan, but I also got another sim attached to my plan for my daughter. Can I cancel her plan without any cost so I can get her a sim only plan?

Delaying my next bill

Hello, I am really hoping to delay my next bill which is due on the 23/12/22. I am currently at the latter stages of my maternity and with my current financial difficulties I am going back to work early in the new year. I am currently on minimum SNP ...