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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59544 Views
  • 69 replies
  • 14 Helpful

Resolved! Overcharged on bill

Being overcharged on my bill, it should be £12 for phone and £11-70 for tablet. Went into SUNDERLAND store to try and sort out and they said it would be sorted, this was back in November. This was a renew contract back in July and been overcharged ev...

HODGS1 by • Visitor
  • 392 Views
  • 1 replies
  • 1 Helpful

Sim only deals

Hi if I upgrade to a Sim only then after a few months want to go upgrade to a new phone with EE do I have to pay out my sim only contract - thanks 

Laura064 by • Visitor
  • 362 Views
  • 2 replies
  • 0 Helpful

New sim only deal but now two accounts?

Hello I am currently on a sim only plan. I have recently upgraded to another sim only plan but with  new number. It is showing I have two active accounts now. How do I transfer my number onto the new account and close the other?

Upgrade

My online account clear states I am eligible for an upgrade at no extra cost. However when try it online the shop is down. So called and was advised not eligible for an upgrade. I have gone back online and double checked still says I can upgrade. So ...

Sash23 by • Explorer
  • 312 Views
  • 1 replies
  • 0 Helpful

SY21 7FB

Hello, I had a contract for a tablet until 2020 but all the time for these two years I have been charged for this tablet and I have already paid it off I would like to close this contract for this tablet because I don't even have it anymore and I sti...

unhappy

i allready call to cancel my subscriptions,but it's not happend and i still got to pay more 3bills!!very difficult to cancel the subscription!!stealer team!!also the packet was expensive and i was always running out from the GB-s before the end of th...

Resolved! Contact

Hello my name is xxxxxxx xxxxxx and I’ll like to have a account with EE as I use to be with ID mobile and my contract was expired las month  [Mod edit: Please do not post personal information on the public board. Thanks!]

Shezel24 by • Visitor
  • 378 Views
  • 2 replies
  • 1 Helpful

Resolved! Upgrade

Hi, I’m due for an upgrade as my contract runs out soon, but it’s telling me I’m not the account holder and I need to get in contact with them to upgrade, but I am the account holder? just want to sort it out before my contract ends. 

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