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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59552 Views
  • 69 replies
  • 14 Helpful

Resolved! Bill payment

I paid an outstanding bill today and the payment was taken twice somehow ?.. please can one payment be refunded .. 

Waiting 15 days for a refund

I recently had an order wrongly cancelled by the EE phone service team and was told my refund would be processes within 14 days. Today is day 15 and theres still no refund.why??Can someone from EE please inform me a) why i havent been returned my mon...

Mr_b1 by • Contributor
  • 938 Views
  • 7 replies
  • 0 Helpful

Upgrade

Hi. Upgrade is due, I have looked at upgrading my Samsung watch, but keep my phone, so I'm looking at SIM only then having watch on contract, Samsung 5 Pro watch comes with sim card ??? Do I need a sim only card ?? TIA 

Chubby2 by • Investigator
  • 415 Views
  • 4 replies
  • 0 Helpful

How to see my contract?

I started a sim only contract last month and was told there was a deal on for something like 100gb extra data per month. I should have around 225gb but only have the base amount of 125gb. I’m just wondering how I can see my contract to see if the lad...

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