Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill too high

Hi my phone bill should be £40 a month but I'm being charged on average £75 a month and have no idea why?? Can someone explain please

How can I find out my contract has finished

I was wondering how I could find out when my contract has been paid on my phone.

My contract

When is my last payment for my main contract please ?

How do I know trade in has been successful?

Hi,I upgraded last month and traded in my old mobile to get the £12 reduction per month. I received a text on 26th Jan to say the device has been received but I was just wondering does that mean the process it’s complete or do I still have to wait fo...

Resolved! my contract

how much have i got left to pay my contract off

How cha ge bill payer message

I can't get into sections on my phone because message says I need to contact the bill payer, but I am the bill payer! What should I do to resolve this?

Penalties for terminating contract early

Hiwhat are the penalties for terminating a mobile contract early? A 50% employee discount was not applied when contract was taken out. 18 months left on contract. Is it still worth me terminating early and reapplying for new contract with discount a...

Ee

Would like to get a sim contract for my parther

No Upgrade Option On Expired Contract

HiSo I recently purchased a new phone direct from Apple and moved my EE Sim (eSIM) over to the new phone. I am now looking to alter my EE SIM Only contract and it wont allow me saying I have a new phone - but this wasn't supplied by EE and has nothin...

Resolved! My mobile

Hi my contract is up and I can upgrade….does this mean that my device is paid off and it belongs to me? many thanks

Contracts & Billing

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