Contracts & Billing

Bill

Hi I need help I’m behind on my bill am unable to make the 107 payment until the 25th of this month I’m a singe mum who is struggling atm I’m just hoping you can keep my phone in and not cut me off I till the 25th please

Still suspended

I've paid my bill yet I'm still suspended on my account and the account says I've still an amount to pay (which I paid this morning.)Why? 

Leaving

Hi  I was looking into leaving a couple of days ago ( from app ).   Now when I go into it they have blocked me going further and all I get is “ this is awkward please try later “    All they want is for me to call and waste hours on the phone.. can’t...

My sim contract has ended but it says I can’t upgrade

Upgrades

I'm half way through my 2yr contract and would need to pay 550. But you're absolutely taking the Michael with 3yr deals over 80pm. I've been onto CPW and a TWO year deal with Vodafone with 512gb and 8gb doubled with unused rollover for 56pm. They off...

EE & BT

Hi - advice appreciated.I'm on an EE plan, but I'm also a BT broadband customer.  I didn't know that through BT you can often get reduced rates.  Will I be able to claim back-dated discounts on my EE plan?  And, moving forward, make my next plan BT-i...

shoddy instore customer service

anyone else had poor instore customer service?i went to my local store on 1st Feb as i had booked my phone for a check up / MOT as my phone was saying it was due,  when i arrived the assistant asked me if there was anything wrong with my phone which ...