Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 62907 Views
  • 69 replies
  • 14 Helpful

Resolved! More data on a SIM only

I'm 6 months into a 24 sim only plan and want to add more data - If I upgrade to another sim only with more data will have to pay off the remaining 18 months - or can I just change my current plan and add more data.

djbdane by Contributor
  • 854 Views
  • 2 replies
  • 0 Helpful

Seriously?

I am very disappointed with EE! I have just signed a new contract in store and got a new iPhone 14.As soon as I got home, I realized I made a mistake. I returned to the store next day and asked if I could swap iPhone 14 for iPhone 14 pro. I was never...

KasiaK1 by Investigator
  • 1716 Views
  • 11 replies
  • 5 Helpful

Resolved! Sim only upgrade

The Sim only upgrade options say the fiest 3-6 months are half price.does this mean that the monthly amounts shown will be less, or so the monthly amounts offers factor in the discount?thank you

Joaniec by Explorer
  • 500 Views
  • 3 replies
  • 1 Helpful

Resolved! Account holder

I changed my phone number a few months and am now paying for my own bills but it says I am not the account holder and I cannot do anything on the app or on the website everything is blocked or inaccessible and it is ridiculous at this point nothing w...

Hi

I m customer for almost 4 years. Some days ago I had another contract with EE but the people of the shop EE can't to give me my new phone because my passport expired 2 weeks ago. I'm very disappointed about that because my passport has my picture and...

Xakis1 by Visitor
  • 486 Views
  • 1 replies
  • 0 Helpful

Resolved! Tablet to sim only

My tablet Contract is die to end cam I change it to a SIM only whenni try to upgrade it only let's me upgrade the device not to a sim only like with my phone or will my contract just end and I can keep the number and gift data from my other contract ...

Ee215 by Visitor
  • 499 Views
  • 1 replies
  • 1 Helpful