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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15567 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25732 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52753 Views
  • 55 replies
  • 13 Helpful

vat bills

Hii normally make a vat claim every year, around now as end of year etcmy phone bill invoice format has changed and no vat number shown (thought it was a legal requirement that number is on invoice and vat element shown)why has invoice format changed...

gltroof by • Visitor
  • 376 Views
  • 1 replies
  • 1 Helpful

EU mins

Hi,I have an add on which allows you to use your UK data, mins and texts in EU for £2 per day. This has not been billed for however and instead I’ve been charged a much higher rate.Please could this be explained? It is listed as an “active” add on.So...

ecumjj by • Visitor
  • 310 Views
  • 1 replies
  • 0 Helpful

Unknown bill

I have I bill. Called balance brought forward. Which is an amount remaining from last bill. I don't understand why when I've only just got this contract a week ago. Can anyone explain? 

ATB07 by • Visitor
  • 541 Views
  • 3 replies
  • 2 Helpful

Resolved! Phone

My contract ended July 2022 but my bill has not changed to a sim only deal 

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