Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! SIM

I have a new Iphone 11. I can receive calls to my old number but can't make a call. It always says call failed. I did not get a sim with phone. Should I have.

Billing

I paid my contract £50 and it has been refunded back to my account, does this mean my bill is paid or not? EE keep cutting me off the phone, so unable to contact

Account suspended whilst abroad

My account has been suspended although it is not due to be paid for another month days, I don’t currently have the funds to pay my bill until the day before the billing date, I am currently away in Greece with no way of contacting ee I have been atte...

Early upgrade adding student discount

Hi, I’m trying to upgrade my iPhone 12 mini early to the iPhone 13 pro. I have tried to add the student discount but it is increasing my upfront cost to 215 to over 400? Does anyone know why this is?

Double billed for roamin

Hii seem to have been double billed for roaming which I added to my account before holiday. How do I contact EE to discuss can’t find a contact?cheers

No upgrade options

I’m trying to upgrade my Apple Watch, my contract ends in 2 weeks so would quite like to upgrade. The upgrade option is available but on the website every item I select it says there is ‘no plan available select something else’ Can I upgrade or not? ...

Somebody used my phone bill for online gambling

Hi wonder if any one can help me. I had a contract phone. And somebody used my phone for online gambling and it would just add on to my phone bill and now its been passed on to debt recovery as I couldn't pay it.

Direct Debit amount

How do I find out how much my monthly DD is? I have received the first bill after an upgrade which is very high, so I'm checking if this is the regular amount or a one off?

My bill

Please could you help me. My ee bill is more than it should be today £44_06 came out of my account instead of £29. I spoke with one of your team last week and I had been charged extra due to phone call error. The man who I spoke with said this extra ...

Re: How to cancel tablet contract

How do I cancel my tablet please with out paying any charges