Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Order a £31.00/month offer but billed £35/month, where is the discount?

Hi,In my order email for an unlimited sim a £4/month discount was stated so the final price should have been £31/month (£35 - £4 = £31) but a few days later on confirmation email the price was back to £35/month which is the amount I have been billed!...

Increase payments

Hello, I have an iPhone 12 Pro Max contract, and the payment was 79£ per month, after that the price increased to 86£ per month without my knowledge, and after that I took the Apple Watch and the amount reached 129£ per month. I contacted customer se...

Phone stolen - insurance company is asking for it to be blacklisted

Hello Everyone - & EE support,My son and hi friend were mugged and his phone - on an EE pay month contract for the last three months - was stolen two weeks ago. We reported it to the police and have a crime report reference. The insurance company hav...

Resolved! Bills

i have coming out my bank not sure what for can anyone help?

Coming out of contract

I have a broadband account at £24 per month and mobile at £21 per month. Like a lot of people at the moment I am trying to save money where I can as I recently relocated and am currently out of work (I'm a pensioner but still need to work to make end...

Could I make a deposit on new phones?

Hi,If I would put a £500 deposit on a brand new phone, could I pay the rest off in 24 months?

Billing

Hi if if can’t pay my EE bill will this affect my internet and and bt tv

Resolved! Change bank

Resolved! Sending photos

I’m assuming sending pictures is included in my unlimited texts, mins and data plan?

Upgrade

Good afternoon,I’m looking to upgrade my phone but it says the account holder would have to log in and upgrade for me, but I am the account holder so I don’t know what to do. thanks Sophie