New contract

Aidang2023 · ‎21-04-2023

Trying to get a new contact but it wants me to add a device indont have yett

Schockwave · ‎21-04-2023

Hello @Aidang2023 ,

Welcome to the community,

If you are not already a customer of EE and do not have a SIM card with EE, you need to log-out and then click on shop, you will not be asked for device or mobile number.

If you do not have a phone or sim only monthly contract with EE and are trying to buy an accessory online, then you will not be able to do so, but can go to a high street store to do so.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

XRaySpeX · ‎21-04-2023

@Aidang2023 : What are you trying to order?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎21-04-2023

Hello @Aidang2023 ,

Welcome to the community,

If you are not already a customer of EE and do not have a SIM card with EE, you need to log-out and then click on shop, you will not be asked for device or mobile number.

If you do not have a phone or sim only monthly contract with EE and are trying to buy an accessory online, then you will not be able to do so, but can go to a high street store to do so.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.