Hello, I am in a very bad situation. I recently upgraded my iPhone 11 Pro Max with EE in the summer to an IPhone 13. I strictly asked the woman on the phone who was new to make it a monthly contract and keep the same phone number. She did the total opposite and closed my account, reopened it then put the contract as pay you go resulting in EE giving me my final bill of £1348!! Which I don’t owe. I’ve chased EE about it for months and no one can seem to wipe it off the system or they tell me to ignore it! This has affected me as it’s decreased my credit score massively. On top of that I can’t pay or see my bill normally as the silly £1348 is asking to be paid. I have to wait every month for EE to to restrict my calls and data just to pay my phone bill?? I can’t dispute the debt as debt collectors haven’t asked for it and EE has not idea what to do!
