Extra Charges on my bill - Spotify

kazabeth · ‎19-04-2023

Hello, I have removed spotify from phone bill account. I did this in February and I paid Spotify directly on March 28th. I am due to pay them directly again April 28. Having checked my last bill for March I am still being charged the 9.99 for spotify. How do I get this removed from my bill seen as I am paying them directly?

Northerner · ‎20-04-2023

Hi @kazabeth

Have you asked Spotify about this? If you have set up your payment to them via EE, you need to address this problem with them direct.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎20-04-2023

Hi @kazabeth

Have you asked Spotify about this? If you have set up your payment to them via EE, you need to address this problem with them direct.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.