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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59535 Views
  • 69 replies
  • 14 Helpful

No internet

My EE card is not giving me access to the internet.  It's all we are using it for (not phone calls or texts).  I want EE to check the account to ensure the SIM card hasn't been deactivated but I don't know how to contact them.  I'm basically paying £...

VAT invoices

I'd like to download VAT invoices - we have a personal account and I understand that in order to download VAT invoices, we would need a business account. What is the process to transfer to a business account and is there a cost involved to make the s...

jpc2 by • Visitor
  • 442 Views
  • 1 replies
  • 0 Helpful

Suspended

Paid my bill. Phone still suspended 24h. Hanged on phone 3 times up to 40 min. No one answer!!! 

Fraud call and excessive charge

On 15 November at 11.29, I have been charged £6.73 for a 1 sec call to number 09015 450 260, which I would not deliberately have made. Has anyone else experienced this and is there any way I can recover the cost?

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