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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59539 Views
  • 69 replies
  • 14 Helpful

What is wrong with basic customer service?

What is wrong with EE customer service? It disgusting.Live Chat can't do anything, they can't even arrange a call back. It's a total waste of time that is at least 3 minutes between messages.  Just close it down.Same with first contact customer servi...

EEpoorCX by • Explorer
  • 569 Views
  • 3 replies
  • 0 Helpful

Suspended

Paid my bill, but account still suspended. Tryed to contact EE customer service. In 40 min time no one answered. When my bar will be leafted?

Payment

£40 has been taken out of my bank when I am NOT with EE The account xxxxxxxxxxx is my phone number xxxxxxxxxxx has not been used for years I am with BT so why is the money being taken out of my account? [Mod edit: Please do not post order numbers on ...

max96 by • Explorer
  • 434 Views
  • 3 replies
  • 0 Helpful

Payment plan

Hi I have a payment plan which I pay on the 28th of each month, which I done last month of £70 odd, to find I have now been cut off ?

Carlyeo by • Visitor
  • 332 Views
  • 1 replies
  • 1 Helpful

Re: No service

I have the same issue, paid my bill yesterday now no service, can't make any outgoing calls or texts. I've called support on 150, and says your offices are closed!! What is going off?! I need my phone for work and will be complaining and seeking a re...

jenb3 by • Investigator
  • 469 Views
  • 5 replies
  • 0 Helpful

Bill over due

It says I am due to get cut off I am wondering if a stop can be made and I can pay half this Friday and the other in two weeks. 

Billing

Is there a live chat with regards to billing?  Or/and is there a direct phone number with regards to billing? And if so, what is it please?  Camilla 

CamillaF by • Explorer
  • 325 Views
  • 3 replies
  • 0 Helpful
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