Contracts & Billing

Add to plan

Why was i told i could add to plan a few days ago by customer services but i go on the ee shop and it wont let me i havent missed a payment been with ee for years

Overdue bill

I have received charges for add-on data which I did not buy

I have received charges for add-on data from parts of the world I have never visited. EE will not refund these even though the SIM has never been used. It is a spare card which was installed in a spare phone. There is no call history on the number an...

When did my contract start?

How can I check when my contract started?

End of contract

My plan end on 5th March this year.I do not want to upgrade or extend the contract, because I come back to my country that EE is not provided.By when should I say that the contract will be terminated?  

Refund

I have paid 20£ deposit on a iPhone 12 but my credit check failed when will I receive my refund 

Insanely expensive ee plans

I am with this network for 12years,they used to be ok, affordable enough ,great coverage .   Why they have such a high prices? It is nuts   I was looking at pixel 7pro 128gb: ee ,they offered me it to upgrade for £54/£100 upfront for 5gb of data. If ...

Bill

How can I access my bill

My old provider are still taking money

My old provider are still taking money from my bank