Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bill payment query for 2 lines after breakup

Hi.I separated from my partner a while ago and am after some advice for what needs to happen with her mobile account .currently both lines are visible to me as the main account holder in the app and I get billed for both .How do we go about getting h...

Resolved! Cancel

My contract is already over but I'm still paying 82 I read it every month that doesn't make sense nor is it fair. How can I cancel?

Contract and billing

I have a new number I am paying the bill as my old number was in my uncles name but the Ee app won’t let me change it to me. How can I do this so the app is fully in my name?

Resolved! Contr

The tariff is going up for the same contract .I am having second thoughts as I am not getting anything extra but paying more..

Resolved! Number cancellation

Anyone know how to cancel one of the numbers on my business account?

Resolved! Bill Payment Taken Multiple Times

Hi Due to change in circumstances I had to remove my DD, and pay my bill manually via the website. Just tried to do that and all 3 attempts showed "Payment Failed" message.However I have 3 pending transactions on my banking app for the amount I was ...

Agreed arrangement

My agreed payment for this month was around £85 I've just tried to pay but now we are asking for £151 ???????I don't understand plz help

Contract upgrade

Hi all I upgraded my contract to a sim only contract 3 weeks ago. But nothing has changed on my app to say that I have

Ee

Hi! A problem happend with my payment. It failed because there were not enough money to pay iy. Now I want to pay it but I can’t. I don’t know what the problem is. Can you help me?Thank you!

Cancel my EE sim only contract

I want to cancel my sim only contract which i have already paid for this month but i just want to find out if the £24.00 that has been taken from my bank is a cancelation fee i just want to check does that conform i have now canceled my account if n...