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My bill has gone up but i dont understand why?

Bennymo66
Visitor

‎13-04-2023 09:58 PM

My bill says its £22 a month no frills but I have an £8 per month deal thats just gone up with inflation to 9.16 a month. I don't have any clue how this has happened I haven't changed anything

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2 REPLIES 2
Northerner
Grand Master
Grand Master

‎13-04-2023 10:03 PM

Hi @Bennymo66 

Please read about the CPI increase.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/price-increase/price-increase

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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garetc
Expert Contributor
Expert Contributor

‎13-04-2023 11:09 PM - edited ‎13-04-2023 11:10 PM

If your line was £8 then you're right, it shouldn't have gone up by £14! (CPI+  isn't 175% at last check!)

You should contact customer services and see what they say has gone wrong with your account.

When you signed up was it discounted? The discount might have dropped off and caused the big increase but only CS will be able to tell you.

 

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