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I've tried buying a new contract with EE but i need a security code

rwie330
Explorer

‎13-04-2023 02:27 PM - last edited on ‎28-04-2023 10:53 AM by EE Community Moderator

Katie, 

Can you help please? I have a sim only with EE and my phone has just died.

I've tried buying a new contract with EE but i need a security code.....which goes to my dead phone in order to buy a new phone. I can't call anyone for help because the dead phone is the only phone i have!

I have no idea where to start but my business is suffering as a result. Now 4 days without a phone because, unfortunately you cant move forward without one it seems.

Hope you can help

Kath

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎13-04-2023 03:02 PM

Hi @rwie330,

Welcome to the EE Community. 🙂

Sorry, it isn't possible to upgrade online if you aren't able to receive a security code.

You can upgrade in any EE Store if you take along some photo ID.

Hope this helps.

James

0 Helpful
rwie330
Explorer

‎13-04-2023 03:14 PM

Hi James,

Thanks for your message. Yes, i went in today but they for some reason couldn't give me the same deal as online, even though I had ID and they had access to my account details.

It will probably be easier to change providers as i'm in urgent need of a new phone now.

Thanks

Kath
0 Helpful
James_B
EE Community Support Team

‎13-04-2023 03:41 PM

I'm sorry to hear the store wasn't able to match a deal you had seen online @rwie330 

It's unusual for any plan available in our online shop to not be available in store.

James

0 Helpful