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bill charged twice

AmandaCazassa
Explorer

‎17-04-2023 12:02 PM

Hello, I made the payment a month ago and it was charged twice on my Card, I contacted the Card bank and they said I would have to settle it with you, what should I do? how to contact you?

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎17-04-2023 01:56 PM

Hi @AmandaCazassa 

Thanks for coming here. 

Does your account show in credit if you log into your My EE account? 

Speak soon 🙂

Leanne. 

0 Helpful
AmandaCazassa
Explorer
In response to Leanne_T

‎17-04-2023 02:12 PM

No, I always pay all the correct months, but when making the payment, the
monthly fee was deducted twice.
0 Helpful
Leanne_T
EE Community Support Team
In response to AmandaCazassa

‎17-04-2023 02:14 PM

I see, thanks @AmandaCazassa 

To get this looked into please call us on 150 and the team will be happy to help 🙂

Leanne.

0 Helpful