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Extra charges

JimCurrie
Investigator
Investigator

‎06-02-2023 07:19 PM

My recent bill shows an extra charge incurred on 2 February for calling the same number 3 times.  I have never called this number and a check online indicates that the number is for UPS which I have never used.

How has this happened?

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎06-02-2023 11:18 PM - edited ‎06-02-2023 11:18 PM

@JimCurrie : What are the 1st 6 digits of the number you were billed for?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimCurrie
Investigator
Investigator
In response to XRaySpeX

‎08-02-2023 05:38 AM

First 6 digits are 011818

0 Helpful
Katie_B
EE Community Support Team
In response to JimCurrie

‎08-02-2023 07:45 AM

Hello @JimCurrie. 

Welcome to the community. 

I am unable to locate anything on the Third Party Charges checker. 

Does anything else show on your bill?

Are you aware if it has been charged as a call or text?

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JimCurrie

‎08-02-2023 11:27 AM - edited ‎08-02-2023 11:34 AM

That's an ordinary 01 landline no. (Reading) which should be included in your calls allowance.

You sure it started with a '0'? 118 is a dialling code for Directory Enquiries.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimCurrie
Investigator
Investigator
In response to Katie_B

‎08-02-2023 04:50 PM

It shows as 3 telephone calls, one lasting 17 secs, one lasting 19 secs and the final one lasting 13 secs, all on the same day.

0 Helpful
Jon_K
Former EE Employee
In response to JimCurrie

‎08-02-2023 06:46 PM

Hi @JimCurrie 

I'd recommend getting in touch with our billing team so they can check your bill and work out how this has happened.

Jon

0 Helpful