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Why do I have so many extra charges

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Caitlin2305
Visitor

‎13-02-2026 09:59 PM

On one of my phone bill I’ve got over £200 of extra charges I have no idea what there are? Haven’t signed up to anything. Would like to know how to remove them to stop them for happening? Or removed 

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Debbie_G
EE Community Support Team

‎14-02-2026 10:48 AM

Hi @Caitlin2305.

Welcome to the community.

I know it’s worrying when a bill is higher than you expected.

You can view the itemisation of your bill by logging in to your EE account online or through the app, going to Bills, and selecting the month you’d like to view.

If you’re unsure what the charges are for or would like to discuss your bill, please get in touch with our customer support team. They’ll be able to check this for you.

Debbie

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Chris_B
EE Community Star
EE Community Star

‎13-02-2026 10:21 PM

@Caitlin2305  Look at your bill breakdown so see what these are for 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Debbie_G
EE Community Support Team

‎14-02-2026 10:48 AM

Hi @Caitlin2305.

Welcome to the community.

I know it’s worrying when a bill is higher than you expected.

You can view the itemisation of your bill by logging in to your EE account online or through the app, going to Bills, and selecting the month you’d like to view.

If you’re unsure what the charges are for or would like to discuss your bill, please get in touch with our customer support team. They’ll be able to check this for you.

Debbie